Al Spitzer Ford | Page 30

Wonderful Experience at Al Spitzer Ford in Hartville, OH I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a I was 400 miles from home and one side of the protective engine cover became loose, so it was dragging at various times while driving. This was on a Friday late afternoon. I called the dealership that I use at home and was told to call a local Ford dealership if possible. I called the Al Spitzer Ford dealership in Cuyahoga Falls, OH on Saturday. Their service department didn't have any openings, but it was recommended that I call the Al Spitzer Ford dealership in Hartville, OH. I did call there and Zack, the customer service person, couldn't have been nicer. He said to bring it in when I could get there and that they would look at it. I did take it to the dealership and it was a great experience. Zack was very helpful and the service department took the car in within 10 minutes of my arrival. Within a half hour, they had fixed the problem and Zack said there was no charge. It was a wonderful experience and it was so nice to know that the Ford dealership in Hartville, OH went out of their way to help me while I was so far away from home. I have talked to my dealership and told them of my experience! I would recommend this dealership to anyone!! More

The Man You Want to Buy a Truck From Tex was an excellent sales associate. He wears a cowboy hat, cowboy boots, camo belt, and has been selling Fords for over 25 years. In my opinion, t Tex was an excellent sales associate. He wears a cowboy hat, cowboy boots, camo belt, and has been selling Fords for over 25 years. In my opinion, that's the kind of person I want helping me to purchase a new truck! He was extremely knowledgeable about F150's, their evolution, and was able to answer every question I had regarding the different engine's (pros/cons, maintenance, how different components work, etc.), the power train, and all of the electronic features Ford has to offer in their F150's. Tex is genuine and trustworthy and I feel confident knowing he is standing behind my new purchase. More

Great experience! I needed to replace my work vehicle and after an online search I decided to check out Spitzer Ford in Cuyahoga Falls since they had a large selection I needed to replace my work vehicle and after an online search I decided to check out Spitzer Ford in Cuyahoga Falls since they had a large selection of vehicles. I decided to lease a 2018 Escape. Aaron was the salesperson. He was knowledgeable and attentive. The whole process was very easy. More

Great sales people! My family has been dealing with Tex for years, so he came highly recommended. Tex and Renee worked together to bring the deal into exactly what I wan My family has been dealing with Tex for years, so he came highly recommended. Tex and Renee worked together to bring the deal into exactly what I wanted, for the vehicle I wanted. Tex followed me through the entire process and went out of his way to make sure I was satisfied. Keep up the good work! More

Wonderful experience ended with a wonderful purchase I couldn't have asked for a better experience. Bobby heard me out and understood exactly what I was looking for. Test drove a car and didnt love it, h I couldn't have asked for a better experience. Bobby heard me out and understood exactly what I was looking for. Test drove a car and didnt love it, he went to see what else he had that had what I was looking for and he found it! He went over and beyond to assist me in the car buying purchase and it let me know I had came to the right place. It's nice to walk into a place and feel welcomed and not be dealing with someone pushy who just wants to make a sale! More

Tex is the bomb! I live in Florida and my local dealers did not have the desired car and would only search within a 200 mile range, so off I went online to find my dre I live in Florida and my local dealers did not have the desired car and would only search within a 200 mile range, so off I went online to find my dream car - a 2018 Ford Mustang GT Convertible, manual transmission in Royal Crimson! Thank goodness for the internet because I now have a new friend in my sales person, Tex Welch. He answered the phone and walked "with me" out to the car to answer my detailed questions. As I test drove one locally, he confirmed some of the details and we agreed to pricing and hung up the phone with a deal. And that was just the start. Tex has been in touch every step of the way since with humorous, yet professional texts ensuring paperwork arrived, checks were received and car carriers were scheduled to pick up the car and bring it to Florida. He's even gone the extra mile to have it cleaned and fully gassed as it gets driven onto an enclosed car carrier (at my own expense), complete with pictures so I know the condition as it get on the carrier. Tex has an easy way about him and I would highly recommend him as your auto sales person because he makes the buying experience fun! Thank you, Tex! :-) More

Great customer service Came in looking for a vehicle for my daughter and came across a lovely salesperson by the name of Renee Serino. She was very attentive to my needs, an Came in looking for a vehicle for my daughter and came across a lovely salesperson by the name of Renee Serino. She was very attentive to my needs, and took the time to find the best fit that would suit my needs financially, and my daughters needs aesthetically. Unfortunately, due to unforeseen circumstances we were unable to walk away with a vehicle on that particular day, but the way were treated made for an enjoyable experience that will always be remembered. When I'm back on the market to purchase a vehicle, Renee will be the first person I contact. Thanks!!! More

An absolute great experience! Renee is top notch! I walked in a little confused, and of course a little intimidated by the whole process and Renee made me feel right at home and took me through the en I walked in a little confused, and of course a little intimidated by the whole process and Renee made me feel right at home and took me through the entire process with ease! would recommend to see her if your in the market for a new or used vehicle! More