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Al Spitzer Ford
Cuyahoga Falls, OH
616 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 616 reviews
September 27, 2024
Scott Torrence was a superb Service Advisor. We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spi We were traveling on vacation from Wisconsin to Virginia when the low oil pressure light came on. We were able to quickly get an appointment at Spitzer Ford. Scott checked us in and kept us informed all along the repair process. We thought it would take 5 to 6 hours, but Scott and his team delivered in less than 3 hours. He was courteous, professional, efficient, and obviously dedicated to top-notch service. Well done!! More
by James
Employees Worked With
Scott Torrence, Customer Service
September 21, 2024
I have been trying to get information on a Lincoln nautilus for over 2 weeks and Devon the sales person has been anything but helpful. I sent three requested via the website before I ever was contac nautilus for over 2 weeks and Devon the sales person has been anything but helpful. I sent three requested via the website before I ever was contacted by anyone. When I was contacted by Devon he texted me he would get me photos and inspection sheet 9/11 @ approxiaetly 9:50 . After not hearing anything I reached out at 4:00 on 9/11 and was told the nautilus was in transit he would let me know whe. It arrives. 9/13 I reached out again and was told he was off work to let him ask his manager. On 9/14 after not hearing anything I called the dealership in the morning and I got another sales person and ask him if the car was on site and could i get some pictures. He said it was and he would get me some pictures. Never heard anything from that salesman. At 1:00 on the 14th I received a text from Devon he said it is here but it came in a little dirty we are getting it detailed. I did not here anything so I reached out via text again on 9/17 at 4:22 to i asked if he could send pictures and Inspection report yet. He told via text yes I can. On 9/18 at 9:00 it had yet to be inspected it should be going through inspection this morning and he will keep me informed. On 9/20 at 1:15 I reached out again after not hearing anything and ask what is the deal and could I get the information requested. On 9/20 at 1:20 Devon texted me that he had been asking for the inspection report for three days he even tried to get his manager involved to get it but it hasn't went through service yet. He said he was off 9/20 but it has been sitting right outside his desk window and he has been trying. On 9/21 at 8:55 I texted and asked if it is sitting outside your window could I get the pictures and some other details. It is know 2+ hours since I asked and I have not received anything. I think i have been more than patient with this dealership and I will not be doing business with them and will tell everyone about my experience trying to buy a car from Ford Spitzer. More
by nick1234567
Employees Worked With
Devon
September 09, 2024
Jaden Hescht and the team at Al Spitzer Ford in Cuyahoga Falls was great to work with. Kept me informed on the process and what was going with with delivery of my car. Falls was great to work with. Kept me informed on the process and what was going with with delivery of my car. More
by K2572p
Employees Worked With
Jaden Hescht and Tony
August 27, 2024
Steven Cooper from Spitzer Ford made the entire leasing process smooth, quick, and easy! He was attentive to my needs and went above and beyond to assist me in getting my payments to where I wanted and eve process smooth, quick, and easy! He was attentive to my needs and went above and beyond to assist me in getting my payments to where I wanted and even picked up my car himself from another dealership, saving me money in the process I am so pleased with my experience and would certainly go back! More
by Mdeikun
Employees Worked With
The finance guy was awesome!, Corky Covert, Customer Service
August 15, 2024
I had a very good experience with Sales Person, Nathan Brunoni. It was refreshing to meet and deal with a young man that gave his constant attention through the deal. I felt very comfortable with the enti Brunoni. It was refreshing to meet and deal with a young man that gave his constant attention through the deal. I felt very comfortable with the entire dealership and would recommend. Please call Nathan if you need a car. More
by Decade of Dave
Employees Worked With
James Rowe
July 31, 2024
I was looking for a reliable passenger car for a few reasons and found the Impala at Spitzer Ford and like the pictures and description of the car, So I went to look at it and drive it. Darryl Williams reasons and found the Impala at Spitzer Ford and like the pictures and description of the car, So I went to look at it and drive it. Darryl Williams was the salesman and was very nice to talk to and deal with. The car is what he has described to me and it runs drives and performs as I have wanted it to. I would really return or refer people to use this dealership. Thank you guys very much. Ron. More
by indservice
Employees Worked With
Darryl Williams, Customer Service
July 18, 2024
Scott Gilmore was the Spitzer representative that made sure I was taken care of. I appreciated his professionalism and candor while making sure I was completely satisfied. sure I was taken care of. I appreciated his professionalism and candor while making sure I was completely satisfied. More
by jebrech
Employees Worked With
Scott Gilmore
July 09, 2024
Scott Gilmore was eager to help check me in for service and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more ye and went the extra mile to make sure I was informed about the work being done on my son's vehicle. He was kind enough to say my son has a few more years of being messy and with 4 boys of his own, I will believe him. Scott made sure I was happy with the car and walked me to it when I picked it up. That was a nice touch. More
by gvanstory
Employees Worked With
Alicia was very friendly as I was paying the bill., Customer Service
