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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
612 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 612 reviews

June 09, 2020

We were greeted immediately upon entering the dealership by Tim Dauterman. His greeting was friendly and sincere. He took us through our purchase and explained the process. We always feel welcomed and appre More

by rymplewine
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, James Newton, Brett Gander
Jun 11, 2020 -

Al Spitzer Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 09, 2020

This is the 4th car I've bought from Spitzer Ford. I won't go anywhere else. Tim and Brett always work to get my what I want at a great price. More

by Julie
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Brett Gander
Jun 11, 2020 -

Al Spitzer Ford responded

Julie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Jun 11, 2020 -

Al Spitzer Ford responded

Julie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 08, 2020

Pleasant and professional Every time I go into Al Spitzer Ford I am greeted in a warm and friendly manner. The service is top notch and you get a feeling that your vehicle was More

by len.4ex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Drew, Lindsey
Jun 11, 2020 -

Al Spitzer Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2020

We have purchased our last five vehicles at the Cuyahoga branch and leased one. We love the people and the way we are treated. Great service! Will continue to shop there. More

by Chuck
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Brett Gander
May 29, 2020

1st. Time Lease .Great service this was a first time lease for us with this Ford dealership. Tex Welch was a exceptionable sales person, very helpful and informati More

by ckaminicki
Recommend Dealer
Yes
Employees Worked With
Brett Gander, Tex Welch
May 24, 2020

The quote was that he could fix the door for $83. I went to pick it up and it was $483. Use hundreds when speaking. More

by kisshope
Recommend Dealer
No
Employees Worked With
I think this was him. , Brian Cross
May 29, 2020 -

Al Spitzer Ford responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Al Spitzer Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our customers’ comments seriously so we hope that you’ll give us a call at (330) 929-1904 so we can work towards turning your experience around. We look forward to hearing from you.

May 17, 2020

The entire process for this purchase was seamless and timely. Impeccable process and would definitely recommend and continue to purchase from here. I received a great deal on my new car and love my 2020 More

by juspie0428
Recommend Dealer
Yes
Employees Worked With
Larry Johnston, Brett Gander
May 13, 2020

The dealership was quick to respond to my inquiry. The negotiation was easy. The car was exactly as represented. The car was very clean and ready to go when I arrived. More

by Corletski
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Brian Cross, Brett Gander
May 08, 2020

Good expierience Scheduled a 5000 mile oil change and tire rotation in these tough times there was no delay to schedule and the service was done in a reasonable time a More

by sturgisbigbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Hesson, Brett Gander
May 12, 2020 -

Al Spitzer Ford responded

Hi, we're pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next service visit! Take care!

May 06, 2020

Very easy to work with on the new car purchase. Tim was not pushy and made it very easy for me. Great experience . My son actually recommended the dealership. I was the 3rd person he took to discuss purcha More

by sjakob06
Recommend Dealer
Yes
Employees Worked With
Tim Dauterman, Brett Gander
May 08, 2020 -

Al Spitzer Ford responded

Hi, thank you for your kind words and congratulations on your new vehicle! We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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