Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Al Spitzer Ford
Cuyahoga Falls, OH
612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 612 reviews
September 25, 2020
When the day started I had no idea what was about to happen. I bought a new Escape. Within minutes I was so excited. The salesman was very friendly and helpful. I love my Escape, it's my 4th one, and wi happen. I bought a new Escape. Within minutes I was so excited. The salesman was very friendly and helpful. I love my Escape, it's my 4th one, and will recommend Al Spitzer Ford to everyone I know. Thank you! More
by Cathy Lowe
Employees Worked With
Jamie Smoot, Tim Dauterman, Brian Cross, Customer Service
September 23, 2020
The service dept at Al Spitzer Ford is a joke, taken my car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray pro car 3x for a transmission problem, same old song and dance, asking me who drives my car how fast how many miles that has nothin to do with a tray problem then the service advisor trying to tell me that my battery is low which would cause the transmission to act faulty, took my car to the place I bought the battery had it checked along with charging system came up exceptional, called Klaben Ford and the foreman advised me that he never heard of such a thing, theres a class action lawsuit in regards to the transmission, this is there way of not wanting to take care of there customers More
by drnjr88
Employees Worked With
Nicholas Hesson, James Newton
August 31, 2020
Logan Ertley was very informative regarding the new 2020 Escape's -- I came with the intent of driving off the lot with my new lease vehicle and that is exactly what happened. I love - love my car -- the p Escape's -- I came with the intent of driving off the lot with my new lease vehicle and that is exactly what happened. I love - love my car -- the perfect color -- all the extras I'm use to along with some wonderful new features. Logan -- loaded my i-phone so I can automatically start using it before leaving the location, added the new Ford app to my phone and showed me how to use all within my car. I've purchased numerous cars from Spitzer in Cuyahoga Falls and I'm very happy with their sales represents. I don't want to forget their service department is top notch. More
by gsstanish
Employees Worked With
Logan Ertley, Brian Cross, and Sales Manager
August 22, 2020
THIS CAR WAS NOT READY TO BE SOLD ON THE TEST RIDE WE HEARD A LOUD NOISE COMING FROM THE REAREND THEY SAID THEY HAD TO ORDER PART THAT WOULD TAKE ABOUT THREE WEEKS . THEY CALLED AFTER SAYING IT WAS READY HEARD A LOUD NOISE COMING FROM THE REAREND THEY SAID THEY HAD TO ORDER PART THAT WOULD TAKE ABOUT THREE WEEKS . THEY CALLED AFTER SAYING IT WAS READY TO BE PICKED UP WE PULLED OUT OF THE SEVICE DEPT. WE AGAIN HAD NOISE COMING FROM THE REAR OF THE CAR THIS TIME THEY SAID IT WAS THE SHOCK TOWERS THIS SHOULD NOT BE HAPPING AT A DEALERSHIP LIKE SPITZER FORD WE STILLDO NOT HAVE OUR ESCAPE. ZYAN FROM THE SEVICE DEPT SAID THIS SHOULD NOT HAPPEN HE WAS NOT HAPPY WHITH THIS SITUATION More
by LITTLEBIT8210
Employees Worked With
ZYAN SHEFFIELD SERVICE DEPT., Brett Gander, Customer Service
August 17, 2020
Tex did a great job! I called first to make sure they had the vehicle I wanted. He took ownership from the start. Got me in the suv I wanted and understood my needs and budget! the vehicle I wanted. He took ownership from the start. Got me in the suv I wanted and understood my needs and budget! More
by irisleonard26
Employees Worked With
Tex Welch
August 05, 2020
Such a fun staff!!! Tim explained everything to us and was very clear. . It was very unhurried, plenty of time for questions to be answered. Great experience and I hate Tim explained everything to us and was very clear. . It was very unhurried, plenty of time for questions to be answered. Great experience and I hate car shopping!!!! More
by verackap
Employees Worked With
Tim Dauterman, Brian Cross
July 24, 2020
We have used Al Spitzer Ford for all our service needs. Their location is close and their employees are experienced and their customer service is exceptional. Their location is close and their employees are experienced and their customer service is exceptional. More
by Tadsjd1106
Employees Worked With
We worked with Zee in service
July 21, 2020
Fantastic service experience will be back for sure. Very friendly, knowledgeable, and friendly. I took my car if for a simple service and they. Showed me what I needed. Took there time to explain exactly wh friendly, knowledgeable, and friendly. I took my car if for a simple service and they. Showed me what I needed. Took there time to explain exactly what I needed More
by Car123
Employees Worked With
Jamie Smoot, David Welch, Zyan Sheffield , Nicholas Hesson
July 21, 2020
Sync Problem-GPS loses satellite Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." Aft Our CMAX's Sync system would periodically lose its satellite connection. The map would wander or go dark, GPS indicated "searching for satellite." After a very thorough examination, it was seen that the system was up to date, no known issues were found (with Sync.) It was found that the system was set to auto-update. This, it was stated to me, could possibly cause the problem if there was an update while driving, the system would be interrupted. . This seems logical. The recommendation was to turn off auto-update, which has been done. It is now to be monitored for a problem reoccurrence. The recommendation seems reasonable, so we will monitor to see what now happens. The technical folks were thorough and reviewed the situation carefully. More
by edgenotes2
Employees Worked With
Customer Service
