Al Spitzer Ford

I was very happy that the service provider had spent the time to setup the Ford application and explained what it did for me and the car. He was very helpful in this situation since it had not been done whe time to setup the Ford application and explained what it did for me and the car. He was very helpful in this situation since it had not been done when I purchased the vehicle. More

Lindsy Warner went above and beyond to help me with my issue with the display on my 2018 Escape. Al Spitzer Ford is a good all around dealership, especially in the service department. I am a repeat custom issue with the display on my 2018 Escape. Al Spitzer Ford is a good all around dealership, especially in the service department. I am a repeat customer, and will continue to rely on them for any future needs. More

I purchased a vehicle from Al Spitzer Ford in Cuyahoga Falls, Ohio. The dealership sold this vehicle to my son and I with known issues to transmission. The dealership failed to disclose the prior transm Falls, Ohio. The dealership sold this vehicle to my son and I with known issues to transmission. The dealership failed to disclose the prior transmission issues. The in service department and Ford are declining to pay for known issues with this vehicle. Per the VIN, this is the fourth transmission clutch to be replaced on this vehicle. I have filed a complaint with the BBB and the dealership declined to respond to the complaint. It is terrible that the dealership would sell this vehicle to a consumer. My children drive this vehicle and it has become a safety concern as the vehicle will not engage into reverse and the transmission hot light comes on at certain situations More

Great service from Vernon. I got in for a next day appointment and a part under warranty was replaced for free. My bill included a list of services and costs suggested for my n I got in for a next day appointment and a part under warranty was replaced for free. My bill included a list of services and costs suggested for my next visit. Very helpful. More

They were great. They were able to get me into the vehicle I wanted at the price I wanted with a Warranty!! Thank you all so much!!!! They were able to get me into the vehicle I wanted at the price I wanted with a Warranty!! Thank you all so much!!!! More

This was my second visit to Al Spitzer Ford in Cuyahoga This was my second visit to Al Spitzer Ford in Cuyahoga Falls. Both visits have been nothing but amazing! Lindsey Warner was so nice, and even thoug This was my second visit to Al Spitzer Ford in Cuyahoga Falls. Both visits have been nothing but amazing! Lindsey Warner was so nice, and even though they were busy I felt that she focused on each customer perfectly. I was also super appreciative of Lucia getting me in so quickly. As a healthcare worker, I understand being short staffed. She not only got me in, but assured me I’d be out in plenty of time for work. Then Lindsey doubled that assurance and everyone involved made it happen! I will absolutely keep using this dealer for my service needs! More

Great service on all my vehicles. Lyndsey Warner did a great job. I was in and out. great job. I was in and out. More

I went to this dealership to buy out my lease. I had a great experience there. Devon Stahl was the one to help me with my car and did an amazing job. He was honest and answered every question I had. great experience there. Devon Stahl was the one to help me with my car and did an amazing job. He was honest and answered every question I had. More

Salesman Brandon Spahr helped me with my new car purchase, stayed late until I was able to drive down and was very kind and made the process easy. purchase, stayed late until I was able to drive down and was very kind and made the process easy. More

I just want to say that I appreciate Linsey Warner as she signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was p signed me in and followed my car through the service process. She kept me informed of the status and the options that were available to me. She was positive, knowledgeable, and efficient. More