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Al Spitzer Ford

Cuyahoga Falls, OH

4.7
612 Reviews

3737 State Road

Cuyahoga Falls, OH

44223

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Showing 612 reviews

October 31, 2022

Ian Carson was very friendly willing to do whatever I asked him even answering my calls on his day off More

by Tom.ferro1488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian carson
Nov 02, 2022 -

Al Spitzer Ford responded

Tom, Thank you for leaving Ian this positive review! We are delighted that he could provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

October 18, 2022

My salesperson Clayton Russell met me early before the store even opened. He answered all my questions and worked with the Spitzer team to finalize the sale. Everyone was friendly and helpful. More

by Beckypierce83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Russell
Oct 20, 2022 -

Al Spitzer Ford responded

Becky, Thank you for sharing the positive experience you had with Clayton! We are so glad that he could provide you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

October 13, 2022

Agreed to a deal on the phone… gave them $1000. 00 deposit on company credit card. Told salesman Brandon we would finance it through our bank would take a few days… bank financing went through 4 bus More

by Ksteinfort
Customer Service
Recommend Dealer
No
Employees Worked With
Brandon
Oct 13, 2022 -

Al Spitzer Ford responded

Hello, Thank you for your feedback. Were very sorry to hear of your disappointment on your sales inquiry. However, we did hold the vehicle for a week. Our policy is 48 hours. We would have been to happy to do business with but unfortunately, it didn't work out. Sincerely, Al Spitzer Ford

Oct 13, 2022 -

Ksteinfort responded

Your sales representative, Brandon, was well aware and agreeable to us getting financing we had 4 banking days and you sold it out from under us he was as disappointed as we were just a terrible terrible way to do business. Brandon 😀 agreed it was a terrible way to do business… He acknowledged that if he had known all he had to do was call me and we could’ve taken care of it immediately.Brandon 😀 agreed it was a terrible way to do business… He acknowledged that if he had known all he had to do was call me and we could’ve taken care of it immediately.… His story was it was done on his day off and without his knowledge. At least be honest about it… You took a higher offer and wanted to make the extra money

October 13, 2022

Excellent experience. Andrew Weingart was very helpful as was the team there. I would definitely use them again. More

by airex30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weingart, Brett Gander, Customer Service, Manal Douai
Oct 13, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Andrew and the team could provide you with a top-notch experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

October 12, 2022

Worst experience ever Stay away, won't deal at all Terrible trade in values Bad business practices More

by Mcasler1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
KARAH, STETTENFELD
October 05, 2022

I had the absolute best experience here thanks to Karah Stettenfeld.!! She was all around great with helping me get approved and funny making the car buying process a breeze. If u need a car I 100 percent More

by Daileyskye94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karah Stettenfeld
Oct 06, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Karah could provide you with a smooth, top-notch experience. She will be honored to have earned your kind recommendation. We warmly congratulate you on your new vehicle- on behalf of the entire team!

September 29, 2022

I had a wonderful visit, and as always everyone was very helpful, friendly and wonderful. I will for sure come back. More

by Tonia.hollen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucia Thomas
Sep 30, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with a top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

September 20, 2022

I had a great experience ordering and receiving my new vehicle. Clayton Russel was very helpful and they kept their word. More

by Pless
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Russel
Sep 20, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Clayton could provide you with a top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 28, 2022

Had an emergency. Door would not lock. Lucia got me in, ordered the part and it was fixed by noon the next day. They kept my truck overnight, in an enclosed and fenced More

by Mmalek2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucia
Aug 31, 2022 -

Al Spitzer Ford responded

Thank you so much for your positive review! We are so glad that Lucia and the team could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 04, 2022

Spencer Johnson was very easy to talk to and listen to me and what I needed over all he was a joy to be with. But your service department needs to learn to call the customer and let them know what is going o More

by Squeak00069
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Johnson
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