Al Piemonte Ford

My experience at Al Piemonte Ford went painlessly. I got very excited driving out of the parking lot with the car I came in for. My husband & I spent 3 hours negotiating, test driving, doing paperwork, etc very excited driving out of the parking lot with the car I came in for. My husband & I spent 3 hours negotiating, test driving, doing paperwork, etc. for the Escape Titanium and we couldn't be happier with this car. Lanell Gray was our professional sales agent and helped us through this important process. He has also answered our text messages through this following week when we have had questions about the car. So far, we are pleased with the service and vehicle we have gotten from Al Piemonte Ford. More

from the first start on my application taken place, i was very happy with the service i recieed and the sale person was very helpful with all my questions an the process to the end of the purcash of the van very happy with the service i recieed and the sale person was very helpful with all my questions an the process to the end of the purcash of the van i got .thanks a lot More

Lanell Gray had us in and out of the dealership fast. He assisted us to everything we wanted. We absolutely love our Ford Escape and would recommend him to any of our friends. Great Job Lanell!!! assisted us to everything we wanted. We absolutely love our Ford Escape and would recommend him to any of our friends. Great Job Lanell!!! More

The car buying experience whether new or used is not one of the things I like doing because generally salespeople/dealerships try to take advantage of you in so many different ways such as by lying about co of the things I like doing because generally salespeople/dealerships try to take advantage of you in so many different ways such as by lying about condition of the car, the number previous of owners, average market price for vehicle, etc. I told my father about the car I bought and the research I had done and thought that if the what was on paper was comparable to what we see when we go to the dealership we should purchase the vehicle provided the salespersons do not treat us like we were born yesterday. However, I did not experience this at Al Piemonte Ford. When my father called about the Chevy Malibu the salesman told my father, a senior citizen, that before he made such a long trip to come and see the vehicle let him drive it and he will call my father back to inform him of the condition of the car. The salesman, Lanell Gray, kept his word and told my father the problems he saw with the used vehicle. Overall the body and transmission where in good condition but the car needed brakes, passenger window was broken and the leather seats were worn. When we arrived that next morning everything stated was true and after the short test drive we bought the vehicle. When we went in to start the buying process we did not even have to ask about the CARFAX report the salesman gave it to us and informed us that they use AUTOCHECK which is the same type of report as the CARFAX. Needless to say that I had both reports with me and I just wanted to see what the salesman was going to do and I must say he was honest and upfront with us which complement that I can not give to the Chevy dealership in Tinely Park on 159th Street who lied to us on more than one occasion along with his manager and we had to ask 10 times for them to give us the CARFAX report and they lied about what was on it. Just goes to show you that a BBB accredited business can operate unprofessionally in my opinion. However, from the price negotiation, the interaction with the customer relations/after sales manager Ted Nagel to the finance manager, whose name I do not remember but no reflection on him, I appreciate the way my family and I were treated at the Al Piemonte Ford. We know that dealerships have to make money but asking thousands of dollars more than what a used car is worth is not the experience I had Al Piemonte Ford. The overall asking price was reasonable as well as the final negotiated price. As for the car we had it checked out by mechanic we found some other things that needed to be done which are mainly maintenance for mileage/use but we knew this was going to be the case because the car is used; however, we still feel as though we got a great used low mileage car for a great price. Thanks Al Piemonte Ford for the memorable experience!! More

I was very happy with the way the deal went on the purchase of this new Explorer. I was especially happy with the fair treatment i recieved with the trading of my 2002 Ford Excursion. There were conce purchase of this new Explorer. I was especially happy with the fair treatment i recieved with the trading of my 2002 Ford Excursion. There were concerns of mine with the value that could have been placed on my truck due to the age. But the vehicle was in exceptional condition and had very low milage which didnt go unnoticed by the staff at this dealership. I was also very happy with the excellent customer service that i recieved from the salesman, Jason Bono. He was very knowledgeable on the vehicle and he bent over backwards to meet my expectations. I would definatly recomend this dealership to anybody looking to purchase a new car. More

For the 2nd time now my husband and I bought new Ford vehicles at he same time (2011 Fusion and Escape in February of 2011 and 2013 Fusion and Edge in April of 2013). Both times we worked with Marco, who vehicles at he same time (2011 Fusion and Escape in February of 2011 and 2013 Fusion and Edge in April of 2013). Both times we worked with Marco, who is an absolute pleasure to work with. With this recent purchase we also worked with a salesman named Dan, who was very knowledgeable and also a pleasure to work with. The vehicle I was looking for was a bit above my price range, Dan suggested another vehicle within my range that had all the features and options I was seeking. I am so happy with my new Edge and don't feel like I had to downgrade to get what I wanted. I really appreciated the fact that my comfortable price range was respected and instead of trying to pressure me to buy that particular vehicle the other vehicle was suggested. Both times we arranged our financing with Mark who worked with us to get the best financing available and thoroughly explained our options. Neither my husband or I have had any major service issues but have found that we received great service when coming in for routine service. Unfortunately we have had 3 accidents in the past few years, each time we brought our cars to the body shop for repair. Again we received excellent service; a rental vehicle was immediately arranged for us and they worked with us to get the work started quickly while we were waiting for the other parties insurance to approve our repairs. We have no complaints about the body repair at all, the vehicles returned back to us looking perfect. A+ dealership all the way, we will always be customers of Al Piemonte Ford. More

Service was great ,fast, done right the first time. I actually traded my car in after Jason Bono showed me the new Fusions.Will never go to another dealership. actually traded my car in after Jason Bono showed me the new Fusions.Will never go to another dealership. More

I had previous purchased a car from this dealership in 2012 and was very satisfy with the salesperson that help me get a car. This is why I call the same salesperson when I decided to trade in my car and 2012 and was very satisfy with the salesperson that help me get a car. This is why I call the same salesperson when I decided to trade in my car and again he helped me find another car that I really liked. More

Exceptional service. From the first phone conversation to my in-store visit, there was no nonsense and straight forward answers. I was very impressed and pleased with the service provided by Ford and its to my in-store visit, there was no nonsense and straight forward answers. I was very impressed and pleased with the service provided by Ford and its employees. Sales, Finance and Managers were all pleasant to work with. I would highly recommend the dealership, as well as my Sales team. Thanks! More