Al Piemonte Ford

Helpful in buying a new car. The person who helped me, Esteban was very kind, organized, and very helpful. They helped me find what I was needing at a timely fashion with low pric The person who helped me, Esteban was very kind, organized, and very helpful. They helped me find what I was needing at a timely fashion with low prices. He showed us around the lot displaying any car that might interest us. They were overall very kind and helpful until I left the lot with my brand new car. More

Best car shopping experience ever! We had our vehicle totaled by a brief encounter with a deer coming home from Texas. The insurance took a while to decide whether or not to total it. O We had our vehicle totaled by a brief encounter with a deer coming home from Texas. The insurance took a while to decide whether or not to total it. Once it was written off we started our shopping of our retirement vehicle. Now we had to narrowed our choice down. Checked out the internet, TrueCar and (3) different car manufacturers. We decided on the Ford Explorer. I have always hated car shopping! Matt at Al Piemonte made it a real pleasure. No pressure, no rushing to make our decision and he made us totally at ease and made sure we saw the vehicle in the colors that we were thinking about. He went over the basic car and the upgrade in the XLT just in case we wanted added features. We decided on the basic since it had more upgrades on it than our original vehicle. The price we finally agreed upon was a great deal and better than what TrueCar was showing. Although we have just purchased the vehicle and only driven it on the test drive and the way home, not out today because of the heavy snow fall, we can't wait to take her on the road. More

First 2015 Vehicle Purchase When we walked into AL Piemonte Ford, we already new the vehicle that we wanted and with confidence and faith. We worked with Andrea who diligently fo When we walked into AL Piemonte Ford, we already new the vehicle that we wanted and with confidence and faith. We worked with Andrea who diligently fought for us to come out of the dealer with just what we desired. We would like to thank you for your excellent service and dedication in satisfying your customers. We hope to send continuous business to you. Sincerely, Shatoya House/ The Jackson Family More

Great Experience I was very nervous when I went to trade in my car because I have not had good experiences in the past. This was the first time I felt like a dealer l I was very nervous when I went to trade in my car because I have not had good experiences in the past. This was the first time I felt like a dealer listened to what I wanted and answered all my questions nicely. They totally made me feel at ease and did not pressure me to buy something I did not want. The whole team was amazing from beginning to end, especially Jason. More

They take great care of you! I needed a new car and the dealership did great things out of an unfortunate incident. Service went above and beyond and made sure things were right I needed a new car and the dealership did great things out of an unfortunate incident. Service went above and beyond and made sure things were right. This is the second car I purchased from them and I will be back when I need my next car. More

Excellent service! Very very happy with my new ford fusion! all thanks to LANELL J GRAY! I WOULD DEFIANTLY RECOMEND EVERYONE I KNOW TO AL PIEMONTE FORD. Very very happy with my new ford fusion! all thanks to LANELL J GRAY! I WOULD DEFIANTLY RECOMEND EVERYONE I KNOW TO AL PIEMONTE FORD. More

Great Staff and Service The staff at Al Piemonte Ford were fantastic! I was a bit anxious about going through the car buying process on my own, however, my sales person Hank The staff at Al Piemonte Ford were fantastic! I was a bit anxious about going through the car buying process on my own, however, my sales person Hank made it so hassle free. He got me into a great car, actually better than expected, and at a reasonable rate. Everyone in the dealership was very professional and helpful. I would definitely recommend Al Piemonte to anyone looking to purchase a Ford. More

"0" Stars This review site must be open to bribes!!!!! “0” STARS DO NOT GO TO AL PIEMONTE FORD!!! There are many reasons why Al Piemonte does not have as good as ratings as other Ford “0” STARS DO NOT GO TO AL PIEMONTE FORD!!! There are many reasons why Al Piemonte does not have as good as ratings as other Ford Dealers. After waiting several years to buy a Ford Taurus. I am disappointed with my experience with this dealer. To make things clear as Chuck (some manager) doesn’t want to hear any whining, he just wants short details and rushes you off the phone. Chuck tells me to hurry up with my issue as he has a customer in front of him, they why did you pick the phone when your busy!!! They got the wrong guy handling a customer service call, manager or not. DO NOT TAKE OWNERSHIP OF A USED OR NEW CAR UNTIL ALL ISSUES ARE FIXED, YOU’LL BE SORRY IF YOU DO. I test drove a used 2015 Taurus. I made mention to Lanell that there was something wrong with the tires or brakes. He told me they would fix anything that is wrong. (Get it in writing or don’t buy the car). Well turns out the tires are crap at 23,000 miles (GoodYear Eagle RSA). I reasearched these tires on the internet, quite a few complaints. Any Taurus buyers, ask for the Michelin tires. Al Piemonte says too bad it’s my problem. At a minimum it will cost me $1200.00 to purchase and install new tires, over $1600.00 at Al Piemonte. DO NOT BELIEVE THEM WHEN THEY SAY WE’LL FIX THAT, GET IT IN WRITING. LANELL GRAY YOU ARE A LIAR! I KNOW YOU WON’T LOSE ANY SLEEP OVER THE TRUTH. DO NOT BUY A VEHICLE NEAR CLOSING HOURS, YOU WILL BE RUSHED THROUGH AND MISS FULLY READING YOUR BILL OF SALE AND CREDIT RATE. My wife and I know we were promised a 4.19% rate and found out it was changed to 4.99%. They added $600.00 for GAP insurance and never asked me if my own insurance covers that. That was a nice profit for them. I was told this was a 72 month loan only to find out it was 75 months on my contract. Don’t trust anyone. You think they wouldn’t do this but they do. I informed Lanell about this and all I get is a sorry and some floor mats, Oh excuse me, Lanell loved to say they’re $160.00. To a sucker that is willing to pay that. Get some WeatherTechs. I recommend you go to a smaller dealer there are a few with a “5.0” or close rating. In Chicago’s North side, they are opening a new Fox Ford Dealer. Their South side dealer has almost “5.0” rating, So does Joe Rizza in Riverside!!! Al piemonte Ford is a large dealer, therefore they are too busy to take care of every problem. They may sell a lot, but they lost this customer I have two issues to take to their service dept., not anymore. I am going to a place with “5.0” stars. Al Piemonte does not rate “5.0” stars on any review site. That says it all!!! More

Went above and beyond to make sure I was taken care of! My experience at al Piemonte ford met any expectations I ever had for buying a car and more. They really went out of their way to make me feel like a My experience at al Piemonte ford met any expectations I ever had for buying a car and more. They really went out of their way to make me feel like a valued customer. Every single staff member was courteous and friendly. I enjoyed my salesman Jim, he was a great guy who really helped me out. I appreciate everything everyone did for me at Al Piemonte ford and recommend anyone buying a car to go see the guys over there! More

Awesome, professional, caring and funny. I would definitely recommend everyone. Al Piemonte Ford has an Awesome team who care about their customers, I am one to say hey cared! I am so lucky t I would definitely recommend everyone. Al Piemonte Ford has an Awesome team who care about their customers, I am one to say hey cared! I am so lucky to have had a Sales Consultant who went above and beyond to help me get very decent auto. Thank you so so much Tony!! More