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Al Piemonte Ford
Melrose Park, IL
516 Reviews
It is our mission at Al Piemonte Ford to treat each and every shopper, customer, and employee with the same professionalism and courtesy as we would treat our own families.
Al Piemonte Ford has a large, state-of-the-art facility, with a huge inventory of New and Pre-owned Vehicles. We have a courteous and professional sales and management team. We've been serving Melrose Park, Chicagoland area, Northern Illinois, Northwest Indiana, and Southeastern Wisconsin for over 40 years. Let us help you get your next new Ford vehicle.
We pride ourselves on the honesty and integrity of our staff and our company-wide, customer-centric sales approach that ensures an enjoyable, hassle-free purchase and ownership experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 516 reviews
February 04, 2017
Superior Service I recently had my car service. My service advisor was Perla Chvez. She was very helpful in handling my questions. I felt at ease because of her. There I recently had my car service. My service advisor was Perla Chvez. She was very helpful in handling my questions. I felt at ease because of her. There was a problem with the part that needed for my car. Ms Perez was very helpful in getting the problem corrected. I just wanted to complement her on a job well done. I only hope that I will have her as my service advisor every time I bring my car in to be serviced. More
by Greed52
Employees Worked With
February 02, 2017
Satisfied Matt the salesman who assisted us spent a long time with us making sure we would be happy. Again when I came back he made sure everything was working Matt the salesman who assisted us spent a long time with us making sure we would be happy. Again when I came back he made sure everything was working properly in the car before saying good by. More
by HStarodub
Employees Worked With
Mark Dazzo, Matt Szajewski
January 28, 2017
No tension From the moment I walked in the door and was greeted by Hank [ Henry Reyes] I was made to feel at ease. At the beginning I was asked what I was intere From the moment I walked in the door and was greeted by Hank [ Henry Reyes] I was made to feel at ease. At the beginning I was asked what I was interested in after saying I wasn't looking for anything new and really wanted to know what I could get into he guided me to his desk and we looked at some options on his computer, then we went onto the lot and had a look at those options and a few more that weren't previewed on the computer. when I had made choice Hank guided me through the process, although a little long it was smooth and effortless by Mr. Reyes after introducing me to some others and locating a second key fob and a S D card I was ready to drive away only to return the next day for mats five digit code oil change I was set. More
by Happy Camper
Employees Worked With
Richie,lou,Todd,Alphonso, Henry Reyes
January 25, 2017
Can't say enough great things! Highly recommended I'm not sure which executive role Mr Oreilly has at the dealership, but he and Jim Schaeffer got my company a much better deal then I had ever expect I'm not sure which executive role Mr Oreilly has at the dealership, but he and Jim Schaeffer got my company a much better deal then I had ever expected. Todd, thank you for your personal service. I prefer online personal service not online. I choose to support the brick and mortar guy in any case. St Charles business owner More
by St Charles business owner
Employees Worked With
Jim Schaeffer , Todd O'Reilly, Mark Dazzo
January 22, 2017
Fast, Fun & Friendly Associates Esteban was Awesome he took the time to assit me while he was taking care of Another customer. Esteban took the time to take me out for a test drive a Esteban was Awesome he took the time to assit me while he was taking care of Another customer. Esteban took the time to take me out for a test drive and after purchasing my Escape he walked me thru all the features in my car he connected my phone to the car as we'll. This was my best experience at Al Piemonte and Great service like that is why I will be back again, I will definitely recommend my friends and family to Al Piemonte Esteban thanks again More
by Ogirl280
Employees Worked With
Esteban
January 21, 2017
Highly recommend Al Piemonte Ford! I have purchased my last 2 new vehicles from AP Ford in Melrose Park and highly recommend them! Most recently purchased a new Edge Titanium and begi I have purchased my last 2 new vehicles from AP Ford in Melrose Park and highly recommend them! Most recently purchased a new Edge Titanium and beginning with Kelly from internet sales response to Matt who assisted me when I arrived and the finance department, everything went very smooth - calm and no stress - I got the exact car I was looking for and the deal as promised before I arrived. I will definitely be back and highly recommend this dealership to all. More
by jewel1011
Employees Worked With
Matt Szajewski
December 16, 2016
Service and Warranty I purchased my New 2014 Ford Focus SE down south in nashville when i lived there, then moved back to chicago. I recently had an issue and my car died I purchased my New 2014 Ford Focus SE down south in nashville when i lived there, then moved back to chicago. I recently had an issue and my car died on the highway, had it towed to Ford, they said it was my Throttle Body that went bad. (Just wanted to say first i have no issues with the mechanics and service persons at Al Piemonte) So they ordered my part, but forgot to put it on the actual order so i have to wait another day....Normally I would be okay with that but I Run 2 companies and have several clients i have to now call of from going. Every day is precious to me due to working 10-12 hours a day or more. I asked them why this happened to my car they told me no outside source (weather, my driving) effected my Throttle Body and that it just went bad. When i originally bought my car my trans was delayed which i just thought that was the elec. Trans and didn't think anything of it since i've always driven older cars. Now i'm paying $550 to get something fixed that obviously had and issue straight from the manufacture and over time finally broke. Nothing about this situation makes me happy.... Once again im not bashing the service staff, as they are just doing their jobs, although forgetting to put my part on the order doesn't make me happy but we all make mistakes and forget things when we are in a rush. Thanks for the messed up car Ford! More
by Paul Cronin
Employees Worked With
EARL
December 14, 2016
Best Car Buying Experience of My Life! I am a senior citizen who has purchased my share of automobiles in my lifetime, but I have to say without any doubt that the best car buying experienc I am a senior citizen who has purchased my share of automobiles in my lifetime, but I have to say without any doubt that the best car buying experience of my life came recently at Al Piemonte Ford. I was treated like a family member for sure. RJ, the General Manager Chuck, my salesman "Rocket", all worked together to get me the best deal I could ever imagine and never thought possible. Just one step into the dealership tells you that they really care about their customers, not just when they sell a car but long after the sale is complete. I would highly recommend the dealership to anybody in the market for a vehicle. You won't go wrong. This dealership is a gem. More
by Big John B
Employees Worked With
Charles A. Pezzuto, Allan "Rocket" Todd, RJ Serpico
December 10, 2016
The purchase of a 2009 Ford Flex I have been using Al Piemonte Ford for years and the sales professional's are still at work there. The staff was extremely courteous and friendly. My I have been using Al Piemonte Ford for years and the sales professional's are still at work there. The staff was extremely courteous and friendly. My sales person was Hennery (Hank) who was informative and helpful. He guided me thru the process of the purchase and explained the process to me. the sales group also helped with a extended warranty and a remote start system. I wish to thank all of the people at Al Piemonte Ford for their help and service. More
by cmcclain
Employees Worked With
Hennery
November 24, 2016
New Car purchase I bought a beautiful Escape in August and unfortunately totaled it 10 weeks later. Todd, Mort and the AP Ford team not only got me the exact same car, I bought a beautiful Escape in August and unfortunately totaled it 10 weeks later. Todd, Mort and the AP Ford team not only got me the exact same car, they got me a better deal with 0% financing. AP Ford...simply the best! More
by Saved2017
