Al Piemonte Buick GMC - Service Center

My family and I have been a loyal customer of this dealership for over 13 years. When service was needed on our vehicles,this dealership is the only one we would consider taking our vehicles to. dealership for over 13 years. When service was needed on our vehicles,this dealership is the only one we would consider taking our vehicles to. More

Todd was very helpful. Wait time was good. Nice to see some familiar faces. Keep up the good work. Thanks for all the services, long time customer. some familiar faces. Keep up the good work. Thanks for all the services, long time customer. More

Had one prior poor incident with this dealership which was resolved very well by the Service Writer Gigi, Service Manager Lori, and General Manger Mike Hall on a follow up visit. I wrote a great review f was resolved very well by the Service Writer Gigi, Service Manager Lori, and General Manger Mike Hall on a follow up visit. I wrote a great review for this dealership on Google Reviews. However after that, I called on October 30th with an issue and never received a call back. I called on February 1st and spoke to Gigi. Set up an appointment for later that day to drop off my truck. Several hours later I received a call from Todd. Who stated that they would no longer service my vehicle. Eventually I was forwarded eventually to the Parts Manager who explained that Mike Jones the Service Director - who as it turns out is listed at Al Piemonte Nissan and oversees both - reviewed the file and they would not be able to meet my needs. Basically it explained to me that due to the prior problem I had with my truck they would no longer allow me to bring my truck there for service per Mike Jones. I make no claims to have been pleasant during this phone call. But the two people who resolved the issue are no longer there (Lori & Mike) Would give them all the business. Todd needs to find a new line of work. Gigi has been great. Instead , someone I never met didn't even have the time of day to call and explain or understand things were resolved. But apparently they were not. The truth is I was refused service because Mike Jones saw that my review on this site never came down. He did not want another bad review. He was never a part of any of it. What if maybe. The staff actually did their jobs and got a good review. Like the one they have on Google? These reviews are manipulated plain and simple. More

No masks being worn by staff. I know how to take precautions & I made sure to disinfect my belongings after service. They are the only people I trust with my car because it is always great service & precautions & I made sure to disinfect my belongings after service. They are the only people I trust with my car because it is always great service & this is also where I bought my car from. Just curious as to why the no-mask wearing. More

PROFESSIONAL NOT NO LONG WAIT COURTEOUS AND CLEAN FACULTY GREAT STAFF PROPER COVID SAFETY AT EACH COUNTER AND SOCIAL DISTANCE IN WAITING AREA AND VENDING FOR SNACKS THANKS FOR GREAT SERVICE! GREAT STAFF PROPER COVID SAFETY AT EACH COUNTER AND SOCIAL DISTANCE IN WAITING AREA AND VENDING FOR SNACKS THANKS FOR GREAT SERVICE! More