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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.5
576 Reviews

576 Reviews of Al Piemonte Buick GMC - Service Center

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November 20, 2021

Todd Froehlich does a super job. He is very thorough in his explanation what has to be done to my car everytime I visit your service department. Todd always explains what has to be done to have my car wor More

by WILLIEONE65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Al Piemonte Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 19, 2021

Customer service agent showed lack of knowledge toward my car needs and also he didn’t provide good customer service and concern More

by MSPAULETTE73
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2021 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. The Al Piemonte Buick GMC Team 888-851-4025

November 18, 2021

I really appreciate the service and respect that I receive when I come for service. And the maintenance on my vehicle ha always been spot on. More

by kam2351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
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Nov 19, 2021 -

Al Piemonte Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 17, 2021

Our service person, Todd is fantastic. He is personable, knowledgeable and always makes sure our GMC is operating at peak performance. If he notices something that could be an issue down the road, he will More

by linda.kochanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Al Piemonte Buick GMC responded

Linda, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 16, 2021

What a terrific service department. Knowledgeable, friendly and fair pricing. Excellent customer service and a free car wash too. More

by NEWCARFROM CASTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Al Piemonte Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 11, 2021

Dropped off my car because I got a message that my car needed service, Todd is always fast, respectable, and provides great customer service. More

by goanngo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Al Piemonte Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 11, 2021

Bad service cashiers are rude one thousand percent better when it was howards buick feel like switching to another dealer for car service More

by Bob burger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2021 -

Al Piemonte Buick GMC responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. The Al Piemonte Buick GMC Team 888-851-4025

November 09, 2021

I have always had a good experiance bringing my GMC truck for service . I usually deal with Todd and he always take care of business. More

by lopardomike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2021 -

Al Piemonte Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 05, 2021

2 hours wait for oil change with a scheduled appointment unacceptable. Registered complaint with Chris. More

by bettygorecki
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose Valdivia
Report | Print
Nov 06, 2021 -

Al Piemonte Buick GMC responded

We are truly sorry for the very long wait but truly appreciate your business.

Nov 07, 2021 -

bettygorecki responded

Having been in .a sevice business for 50 yesrs i respect time as a customer and provider of service. What more needs to be said. I do not accepy words like "truly sorry". Means nothing. Look in the mirror and ask yourselves how you would accept this rather lame excuse for service.!

Nov 07, 2021 -

bettygorecki responded

Exactly how are you trrly conserned,

November 05, 2021

Went for a Key Fob and Service Nicholas was very helpful. Key fob should have been free More

by rglanton04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Moore
Report | Print
Nov 05, 2021 -

Al Piemonte Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Al Piemonte Buick GMC Team 888-851-4025

Nov 06, 2021 -

rglanton04 responded

I bought basically a brand new 2020 GMC Acadia with 1 key fob which I was told by the sales person would help me get a discount on another but when she was called on it she got amnesia. Then I was also told I would get 2 free oil changes and when I got my bill I was charged. I just feel that I should have gotten more than what was offered especially since the car was listed at 6,00]+ but when I got it it had 7,00]+ miles. Even the service guy stated I shouldn't have to pay for the key fob but he did give me a discount.

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