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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.5
593 Reviews

593 Reviews of Al Piemonte Buick GMC - Service Center

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April 11, 2022

Great service department. Always keeps you updated about the progress of your vehicle. Professional attitude. More

by flococo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 06, 2022

Service advisor was helpful, but car was not fixed. It was in for 2 weeks. I got it back Saturday, and it seemed to run OK for a day before problem started again Monday evening. Last night the engine l More

by paul@palian.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Apr 08, 2022 -

Al Piemonte Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. The Al Piemonte Buick GMC Team 888-851-4025

April 02, 2022

Very nice service team, and very helpful with the issues. Fast services and clean waiting area More

by GEMINI6464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas
Apr 06, 2022 -

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 01, 2022

Took me in didn’t listening to what I was saying or what was wrong an the other man was just rude I was the only one in service at the time could have been friendly an in viting not like I was going to ha More

by ROYALPET1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Froehlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Al Piemonte Buick GMC responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 31, 2022

Excellent service! Always a pleasure doing business with them whether it’s for service or a purchase I won’t go anywhere else More

by RENEELAVERE267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas
Apr 01, 2022 -

Al Piemonte Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 31, 2022

Very professional with clients. Have been there many of times to get work done and haven’t had any complaints thus far. Will definitely be going back. More

by MATTHEW_RIHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Al Piemonte Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 29, 2022

My two recent contacts with Al Piemonte GMC have been the best ever. In the past, I have purchased my last 5 vehicles from Ettleson Buick and Cadillac, which until now have been the best, and are still More

by Metracop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Moore. 5 STARS
Mar 31, 2022 -

Al Piemonte Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Nicholas was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Apr 01, 2022 -

Metracop responded

I’ve been back once again this week on a follow up on my previous service! Once again I asked Nicholas Moore to help handle my problem. Once again he handled the minor problem that had arisen, I cannot tell you how pleased I was with his service as well as the others who worked on my vehicle, I’m close to finding something wrong with my Buick LaCrosse so I can come the Al Piemonte GMC for the excellent service I have received in the past! Thank You, John ‘Jack’ Kielczynski Chgoipa50@aol.com

March 26, 2022

Good customer service in the vehicle service. Todd was a big help with my truck. More

by JMARUSKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 25, 2022

Todd, my service writer, was very attentive to the issue with my Silverado. He got me in right away. The repair took a couple of days which was expected. They have always done well with the services on my t More

by GREGG HEINEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 19, 2022

Every time I bring my car in for service ,always greeted with a smile and ask what is needed. I never leave with dissatisfaction. Never happy about bring my car in but always satisficed. More

by CARLF1225
Customer Service
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Al Piemonte Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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