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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.5
576 Reviews

576 Reviews of Al Piemonte Buick GMC - Service Center

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December 30, 2022

I did not even buy my car there and that is where i service my vehicle. However my next car WILL be from there. Your service manager Todd Froehlich is excellent to deal with. He is very helpful and t More

by IRA.ALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the service tech really knows his stuff and he always takes care of my car!
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Jan 03, 2023 -

Al Piemonte Buick GMC responded

Ira, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 30, 2022

Thank you for excellent service by Todd, very quirk and professional. Job well done Thanks. More

by M.CI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Al Piemonte Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 29, 2022

Excellent service advisors that are very knowledgeable of each client they serve and follow up with any issues they see. Also keep you advised as to where your car is at in the process. More

by DENNIS.ANDERSON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Al Piemonte Buick GMC responded

Dennis, thank you for sharing this great feedback with us. We feel our service department is what makes Al Piemonte Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 29, 2022

Service guys are very friendly and through waiting room very clean nice touch with beverage offering More

by HDSMJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2022 -

Al Piemonte Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 25, 2022

Was quick service had coupon. Not sure if all on coupon was done. Didn't say on receipt More

by davegef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 22, 2022

Claimed had internal engine problem I had it towed to local independent service shop They repaired a bed ground wire to ignition coil pack a .20 cent part Runs perfect again Very disappointed with y More

by MPHAAS
Recommend Dealer
No
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2022 -

Al Piemonte Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. The Al Piemonte Buick GMC Team 888-851-4025

December 19, 2022

Since changing names this dealership Seems to have improved customer service. I am 0 issues And have been satisfied With the Al Piemonte dealership More

by wawa3568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Al Piemonte Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 16, 2022

Service was incredibly slow. It should not take 3 hours to get an oil change completed. More

by CKRETCHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Valdivia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Al Piemonte Buick GMC responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. The Al Piemonte Buick GMC Team 888-851-4025

December 16, 2022

Excellent service advisor that are very knowledgeable of each client they serve and follow up with any issues they see. More

by DJBROWN1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Al Piemonte Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Al Piemonte Buick GMC for your vehicle needs. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

December 10, 2022

Everything & everyone was great all the way from front end to back end great customer service More

by Landt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Valdivia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Al Piemonte Buick GMC responded

Landt, we love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Al Piemonte Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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