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Al Piemonte Buick GMC - Service Center

Elmhurst, IL

4.6
640 Reviews

640 Reviews of Al Piemonte Buick GMC - Service Center

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August 06, 2023

The absolute WORST service department ever. I regret buying my extended warranty through Al Piemonte. Never again. Broken promises, very expensive, service tech gets aggravated when you ask qu More

by donnaprunotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
Aug 08, 2023 -

Al Piemonte Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. The Al Piemonte Buick GMC Team 888-851-4025

August 03, 2023

I think they have to be more grateful with costumers by providing free soft drinks and snacks other than coffee More

by perez9259.ip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Aug 04, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 03, 2023

The service department is professional and attentive. Quality work performed and explains what is being done. Todd the service consultant is great to work with. More

by ORoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Aug 04, 2023 -

Al Piemonte Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

August 02, 2023

I was very pleased with the service, Thank you. Hopefully to see you soon with more customers. More

by jayd24313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Valdivia
Aug 04, 2023 -

Al Piemonte Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 29, 2023

Como de costumbre, excelente atención por parte del Sr José y del equipo de servicio More

by susana.lozada66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Aug 01, 2023 -

Al Piemonte Buick GMC responded

¡Hola Susana! ¡Gracias por esta excelente evaluacion! José es verdaderamente un empleado excepcional y apreciamos a que pudieron darle una gran experiencia. Sinceremente, The Al Piemonte Buick GMC Team 888-851-4025

July 28, 2023

Service prompt and agreement of the purchased honored. Calling for service schedule fast and easy with estimated time of completion acceptable. More

by rosemon888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Al Piemonte Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 27, 2023

Did a air bag update and code was still on dash and ask what the code was got said u have to pay 94.00 to know what it is I’m a mechanic so I know they already had scanner on it can’t believe how crooked d More

by THECASTLEBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Froehlich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 28, 2023 -

Al Piemonte Buick GMC responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. The Al Piemonte Buick GMC Team 888-851-4025

July 23, 2023

Well I took the vehicle in due to check engine light and a dead battery. They found nothing wrong. They told me I needed to connect a small trickle battery charger to it if I wasnt going to drive it for a c More

by turbovee6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont recall
Jul 25, 2023 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 18, 2023

Great bunch of guys very professional keep up the good work moving forward I'm telling you guys to take good care of me More

by terranceathomas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Valdivia
Jul 20, 2023 -

Al Piemonte Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 06, 2023

Steve is awesome he gets the job done and has impeccable leadership and skills and he keeps you in the know about your vehicle and parts. He goes above and beyond to help get the job done right.. Thank you More

by DHONEY100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Losacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Froehlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve five stars, Shannon Hunt, Joseph Rueda, Alex Rivas, Jose Valdivia, Arturo Bueno
Jul 07, 2023 -

Al Piemonte Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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