Al Packer's White Marsh Ford - Service Center

Required service Steve Harrell is always pleasant and efficient to work with. He arranges for others to help if he happens not to be available late, or the occasional Steve Harrell is always pleasant and efficient to work with. He arranges for others to help if he happens not to be available late, or the occasional Saturday when he is off. The work is well done and the vehicle is washed and ready for pickup. The most recent detail he had done came out looking like a brand new Explorer. More

Excellent customer service as always!!!! It is always a pleasure bringing my truck in for service. It starts as soon as I pull up to the car port. Everyone is very helpful and knowledgeable. It is always a pleasure bringing my truck in for service. It starts as soon as I pull up to the car port. Everyone is very helpful and knowledgeable. Once inside Dave and Casey make it a point to make you feel as if you and your vehicle are the only things that are important!!. I have never had a bad experience when coming in for service. I live in Reisterstown and have a Quick Lane about a block and a half away but I insist on driving over 40 minutes (most of the time longer because of the beltway)to White Marsh because of the service!! I say this all the time but I use to work in a hospital and know how important customer service is and Dave and Casey exemplify it.I can never find the persons that worked on my truck but I would also like to thank them. More

Recall repairs The people at Al packer ford were very fast with the recall repairs on my 2017 f150. It took lees time than described by the letter from Ford. Chris K The people at Al packer ford were very fast with the recall repairs on my 2017 f150. It took lees time than described by the letter from Ford. Chris Kleinsmith was very friendly and helpful. More

Body Shop Repairs Had work done on our Taurus. The repair was better thanexpe ted as they repairs some scratches on the top of the rear bumper, underneath the edge of t Had work done on our Taurus. The repair was better thanexpe ted as they repairs some scratches on the top of the rear bumper, underneath the edge of the trunk lid. Everyone was so courteous. Thank you very much! More

Excellent service from Aaron Younger at Al Packer Ford Aaron Younger has always provided excellent service for me on my 2014 Ford Fusion Titanium. He eagerly answers all questions, keeps me informed as to Aaron Younger has always provided excellent service for me on my 2014 Ford Fusion Titanium. He eagerly answers all questions, keeps me informed as to progress, and does not try to rip you off with extraneous unnecessary services or parts. I like my vehicle to be in perfect condition and all work to be done exactly right. Aaron Younger insures that my very high expectations are met. Aaron Younger is always pleasant and I like his “can do and will get it done in a timely fashion at a reasonable cost’ work ethic. I only have work done on my vehicle at a place where I trust and value the input of the Service Manager like Aaron Younger and they meet my high expectations.. I come from Roland Park Place to Al Packer Ford passing other Ford dealerships because of the very high quality Services Aaron Younger insures I receive each and every time. Dr. Ron More

Excellent customer service with Robert Bayer Robert was friendly and knowledgeable. He kept us updated as to when our Explorer would be ready for pickup, as well as letting us know what expenses Robert was friendly and knowledgeable. He kept us updated as to when our Explorer would be ready for pickup, as well as letting us know what expenses were covered under our extended warranty. More

Excellent Service Ever since we bought our first Explorer from Al Packer's, we have been very happy with their sales, service, and treatment of us as customers. Bob Ba Ever since we bought our first Explorer from Al Packer's, we have been very happy with their sales, service, and treatment of us as customers. Bob Bayer in the Service Department has always taken the best care of having our routine maintenance care, as well as new tires, addressed in a timely and professional manner. Highly recommended!! More

Great service! Great care by the service department. Thank you - as always - to Chris Kleinsmith. Courteous and friendly. I would buy my next car from this dealer Great care by the service department. Thank you - as always - to Chris Kleinsmith. Courteous and friendly. I would buy my next car from this dealership based on my experience with the service department. More

Great service Had truck oil changed and tires rotated they did a great job for a fair price / bought discount card to get truck serviced 4 times for $79.00 a good d Had truck oil changed and tires rotated they did a great job for a fair price / bought discount card to get truck serviced 4 times for $79.00 a good deal More

Brake Service Brought car in to have brakes checked and serviced. Antonio McDowell was quick to provide detail and recommendations, while listening to my questions Brought car in to have brakes checked and serviced. Antonio McDowell was quick to provide detail and recommendations, while listening to my questions. This is the third time I have used the service department at Al Packer Fors, and my third excellent visit. More