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Al Packer's White Marsh Ford - Service Center

Baltimore, MD

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359 Reviews

359 Reviews of Al Packer's White Marsh Ford - Service Center

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February 09, 2019

Aron Younger Could not have been better! Really don't have to say a lot more. Everthing was great,down to the last person who washed my car and opened my door. Yo More

by Ex. Auto racer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Thacker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Younger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2019

Service Bob Bayer provided excellent service for my vehicle repair. He found that the repair was covered under the original Ford warranty so there was no char More

by Wilstweety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2018

Oil change They were on time. I didn't have to wait long. It was only about an hour for my oil change. Nice people. Clean place. More

by Danielleam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2018

The service can't be beat! No fuss, no muss! Steve Harrel is my contact when I go there for service and no time is wasted in getting the work accomplished. He thoroughly expla More

by RobRod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Harrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2018

AlPacker Quick lane I always feel at ease when I go to the quick lane! Dave Worth does a super job! I am glad he is there. Makes an easy choice for me when I have to hav More

by Kb2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Topper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the kind words. We are so happy to see that you had a wonderful experience with us at Al Packer's White Marsh Ford. We are thrilled Dave took excellent care of you and made you feel so comfortable. We will see you next time. Drive safe!

December 06, 2018

Recall for our 2014 Ford Focus Robert Bayer was very professional and extremely helpful with every question I had. I would highly recommend him to family and friends for any servic More

by Philip R. Gentile
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Bayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Al Packer's White Marsh Ford responded

Philip, Thank you for the nice words. We're charmed to see that you had a nice experience with us. We are thrilled to see that Robert was a joy to work with and so helpful. We look forward to seeing you again. Have a nice week!

November 22, 2018

Satisfied Chris Kleinsmith handled my service request, and I am again satisfied with the work experience at Al Packer. My vehicle is 15+ years old, and I've ow More

by likemyford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kleinsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Yoakum
Nov 23, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the marvelous feedback. We are overjoyed to hear that you had another splendid experience with us. We're thrilled that our team provided you with outstanding service and Chris was an absolute pleasure to work with. We look forward to seeing you again. Have a nice week!

November 21, 2018

Great service Quick lane went above and beyond! Great service. I purchased tires and was in and out in one hour. Place is extremely clean. They also washed my car. More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Worth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Al Packer's White Marsh Ford responded

We appreciate the kind words. We are thrilled to see that your service experience with us was so wonderful. We're charmed that our team provided you with outstanding service. We look forward to seeing you again. Take care!

November 18, 2018

Service Appointment Al Packer Ford is a great place to get service done on your vehicle. They are efficient , knowledgeable, and the atmosphere is comfortable. I’ve tak More

by kimama61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kleinsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the fabulous feedback. We're delighted to hear that you had such a nice time with us. We are so happy that your experience was great and our team was so efficient and helpful. We look forward to seeing you again. Enjoy your week!

November 18, 2018

F-150 Cody and the whole body shop team did a great job repairing and making our truck as good as new.Thanks for for all your hard work, time and patience w More

by Timp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody heck
Nov 23, 2018 -

Al Packer's White Marsh Ford responded

Thank you for the nice feedback. We're glad to see that your experience with us was a wonderful one. We are thrilled that our team took excellent care of you and Cody was so helpful. We look forward to seeing you again. Drive safe!

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