Al Packer's White Marsh Ford - Service Center

The service was great answered all my questions and concerns Through out my experience at this dealership I was treated as if I was the only customer there. They walked me through every step of the service proce Through out my experience at this dealership I was treated as if I was the only customer there. They walked me through every step of the service process and kept me abreast through the entire process. They continued to express a great level of concern for my number of questions through out the process More

Check engine light on my 2016 f350 diesel I would like to personally thank service director Chris Kleinsmith and service advisor Aaron Younger and service department for the excellent and time I would like to personally thank service director Chris Kleinsmith and service advisor Aaron Younger and service department for the excellent and timely repair of my truck. I always have excellent service from them and use them for all my service needs. Thank You, Len Cox More

Paint touch-up Aaron had technician buff out two small imperfections in the paint of my new car while I waited instead of keeping overnight as planned. Appreciated n Aaron had technician buff out two small imperfections in the paint of my new car while I waited instead of keeping overnight as planned. Appreciated not having to leave it a take a loaner. More

excellent service This dealership is by far the best I have been to. The folks are friendly and do everything they can to make you satisfied! I drive an hour because This dealership is by far the best I have been to. The folks are friendly and do everything they can to make you satisfied! I drive an hour because they are great people! More

Great Service all around! Trevor Noah and everyone at Al Packer service made my repair quick and hassle free. Ready when they said and done correctly. Highly recommend them Trevor Noah and everyone at Al Packer service made my repair quick and hassle free. Ready when they said and done correctly. Highly recommend them More

Helpful and friendly staff My son, my husband and I purchased 3 vehicles from Al packer. And haven't had a problem. Just recently took my 2010 Mustang in for a routine service My son, my husband and I purchased 3 vehicles from Al packer. And haven't had a problem. Just recently took my 2010 Mustang in for a routine service oil change ect. Yvonne Huhn Was very helpful and friendly!! I would recommend Al packer ford white marsh Md. More

RECENT AUTO MAINTENANCE FOR MY TWO FORDS ANY TIME I HAVE ANY WORK PERFORMED ON 4 FAMILY FORD PRODUCTS, I ALWAYS CONTACT AARON YOUNGER ,SERVICE ADVISOR FOR HIS KNOWLEDGE AND EXPERTISE TO SOLVE ANY TIME I HAVE ANY WORK PERFORMED ON 4 FAMILY FORD PRODUCTS, I ALWAYS CONTACT AARON YOUNGER ,SERVICE ADVISOR FOR HIS KNOWLEDGE AND EXPERTISE TO SOLVE ANY PROBLEM .AARON HAS HELPED WITH MANY ISSUES WE NEEDED TO GET RESOLVED,HE IS AN INTENT ON GETTING YOUR VEHICLE FIXED CORRECTLY AND TO OUR SATISFACTION...HE LISTENS TO ALL OF CONCERNS ON MAINTENANCE QUESTIONS AND KEEPS YOU UPTODATE ON YOUR SERVICE NEEDS...HE IS OUR GO TO GUY! More

Great Service Department I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their serv I've been to Al Packer for routine service a few times and also for a couple of warranty issues. They've treated me well and I'm happy with their service. Bob Bayer was my latest advisor and he was very helpful and also got me into a loaner as the service was waiting on parts. More

No Sad Faces Here Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do Throughout the years I’ve been to many dealerships and actually worked at one many years ago so I somewhat know how things work. And work... they do here! They did everything but shine my shoes (LOL). They made sure from first contact that they understood the reason why you bought your vehicle in and meet and go bevond expectations. Very friendly Dealership and highly recommended in my Book. When you walk out... smile and say NICE ... you’ll be happy to return and feel the same next time. I’d like to give a shout-out to Bob Bayer in Particular for his actions that made my visit pleasurable. More

Aaron Younger / Great service from start to finish Works with me on Company Vehicle & my Own Vehicles which have different needs to be satisfied. Also provides ride home on all service drop offs witho Works with me on Company Vehicle & my Own Vehicles which have different needs to be satisfied. Also provides ride home on all service drop offs without prior notice of Visit. More