Al Packer's White Marsh Ford - Service Center

GREAT CUSTOMER SERVICE I WAS VERY PLEASED WITH THE OVERALL SERVICE I WAS GIVEN. AARON YOUNGER IS ALWAYS EAGER TO HELP AND RECOMMEND WHAT SERVICE I NEED FOR MY EXPLORER. TH I WAS VERY PLEASED WITH THE OVERALL SERVICE I WAS GIVEN. AARON YOUNGER IS ALWAYS EAGER TO HELP AND RECOMMEND WHAT SERVICE I NEED FOR MY EXPLORER. THANK YOU AARON. More

Best Customer Service Around Aaron Younger at Al Packer Ford is the best service manager in the business. He takes care of everything and in my case thought ahead and was proactiv Aaron Younger at Al Packer Ford is the best service manager in the business. He takes care of everything and in my case thought ahead and was proactive in preventing another problem. They are honest and capable. I am very grateful for him and Al Packer is lucky to have him and his team. Tracy Ganey More

Quick lane Always are very helpful and try to get you in and out quickly. I would recommend al packer to anyone buying a ford vehicle . I will continue doing bus Always are very helpful and try to get you in and out quickly. I would recommend al packer to anyone buying a ford vehicle . I will continue doing business there More

CHECK OVER VEHICLE, OIL CHANGE Aaron Younger is great service writer. Aaron and his team work well to get vehicle serviced fast and efficient. He lets you know if there is a problem Aaron Younger is great service writer. Aaron and his team work well to get vehicle serviced fast and efficient. He lets you know if there is a problem and if they can't get fixed they will take you home. More

No Stress My experience this time was very much like all others. Weather your paying or a factory recall. Everyone I've dealt with is super professional. Anton My experience this time was very much like all others. Weather your paying or a factory recall. Everyone I've dealt with is super professional. Antonio Mcdowell is awesome and knows what he's speaking on. It truly is a Great place. More

Do not visit the Quick Lane Service at this Dealership The reason I am giving 1 Star is because that is the minimum I can select. This place is complete ripoff. I took my Explorer for Oil Change, they l The reason I am giving 1 Star is because that is the minimum I can select. This place is complete ripoff. I took my Explorer for Oil Change, they later mentioned that my rear brakes are worn out, front are okay. I agreed to replace both rotor and pad. After couple weeks, I started feeling vibration while braking, and again i took my car back to the dealership, now they are saying my front is bad. This is insane. Please avoid this place. More

Engine Repair/Tires/Recall/Warranty Aaron went out of his way to work with the 3rd party extended warranty company to make sure things got covered as they should. This was the 2nd Ford Aaron went out of his way to work with the 3rd party extended warranty company to make sure things got covered as they should. This was the 2nd Ford service center I reached out to after the first place who did some work on my vehicle suggested I take it to “Ford”. The one dealership that was close to my home seemed to bothered to help me and made it seem like my car wasn’t worth their time. Aaron Younger at Al Paker said sure bring it on in. It definitely wasn’t an easy service but he made sure I had another vehicle to use for the week or so they had mine torn apart. I was shocked at the prices they were able to offer for tires as well. They definitely won my business. Everyone was very friendly and helpful each time I was there. More

Oil change As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and pr As always, I had a pleasant experience and the service was fast and efficient! The staff is fantastic, making sure everything is explained well and promptly addressed! Ashley Simon More

Premier Customer Service The service department at Al Packer is excellent. Extremely professional and efficient. If you are looking to have your Ford serviced, please ask for The service department at Al Packer is excellent. Extremely professional and efficient. If you are looking to have your Ford serviced, please ask for Tony McDowell. Tony is a top notch adviser and kept me informed every step of the way when my F-150 was in for recall work. He went out of his way to make sure I had a ride and was taken care of. Excellent work once again by the Al Packer team ! More

Excellent customer service I am a very happy customer when dealing with Al Packer’s White Marsh Ford. The customer service representative Robert Bayer is always willing to list I am a very happy customer when dealing with Al Packer’s White Marsh Ford. The customer service representative Robert Bayer is always willing to listen to your concerns, and help you get back on the road in a timely manner. More