Al Packer's White Marsh Ford - Service Center

Peace of mind I had a flat tire & I sent my car to the nearest tire repair shop & they told me it can't be fixed and need to be replaced, I went to AL Packer and th I had a flat tire & I sent my car to the nearest tire repair shop & they told me it can't be fixed and need to be replaced, I went to AL Packer and they told me it can be fixed and I don't need a new one so saved me a lot of money More

Outstanding!! I have purchased 4 vehicles from Al Packer & have enjoyed every one of them.!! Their service crew is excellent. M.r Antonio McDowell has always been I have purchased 4 vehicles from Al Packer & have enjoyed every one of them.!! Their service crew is excellent. M.r Antonio McDowell has always been informative, pleasant & very courteous. I never have to wonder about my vehicle what needs to be done or how much it may cost. I took my sister there & she was also very pleased. She says she will be getting her service done there in the future & she lives in Washington, DC. Thank you Antonio & Al Packer for all of your excellent work. More

Great Customer Support! I took my Edge for an oil change and a tire rotation. Dave Worth Jr. Was helpful and friendly when checking me in for my appointment. Whil I was wai I took my Edge for an oil change and a tire rotation. Dave Worth Jr. Was helpful and friendly when checking me in for my appointment. Whil I was waiting in the customer lounge, Dave came in to review the vehicle inspection report. The vehicle was in good shape except it appeared that the battery was weak. I told him that I had the dealership replace the battery less than two years ago. Dave said they would run a different test, and he would check my Maintenance history. The battery was defective, and since it was only about two years old, they would replace it at no charge. I was very pleased to know that the dealership and Ford was standing behind their products. All service was completed in a timely manner, and Dave kept me informed as the work progressed. Overall, I have been very pleased with Al Packer Ford and the folks that work there. More

David Worth who was very professional Went in for oil change was told approximate wait time which was a tad longer than told, David Worth technician was professional &courteous telling me Went in for oil change was told approximate wait time which was a tad longer than told, David Worth technician was professional &courteous telling me of services needed for my vehicle. The 19 pt check is one reason I have my oil changed at quicklane to be informed of needed services. More

Vehicle Maintenance I was very satisfied with the recent maintenance on my vehicle at Al Packer's Quick Lane. Antonio Mcdowell was my service advisor and, as always, was I was very satisfied with the recent maintenance on my vehicle at Al Packer's Quick Lane. Antonio Mcdowell was my service advisor and, as always, was very helpful. More

EXCEPTIONAL VEHICLE SERVICING EXPERIENCE!!!! My Service Advisor Ryan Allinson was the BEST! Everything was set to go the minute I walked into the dealership to get my 2013 Ford Fusion serviced. My Service Advisor Ryan Allinson was the BEST! Everything was set to go the minute I walked into the dealership to get my 2013 Ford Fusion serviced. Ryan even had my car washed before having it brought around for me to leave... NO more yellow pollen on my charcoal gray Fusion! I would so recommend Al Packer Ford for service. It doesn't get any better than this! More

Antonio McDowell Greeted and accommodated price for tire service . Mr. McDowell accommodated my time frame. Not a long wait Misc service of license plate holder was r Greeted and accommodated price for tire service . Mr. McDowell accommodated my time frame. Not a long wait Misc service of license plate holder was reattached with a new holder. More

Quick Lane Service The Quick lane Service advisor- Mr. Antonio Mcdowell was very professional and helpful. I addition to the service performed, he let me know of future The Quick lane Service advisor- Mr. Antonio Mcdowell was very professional and helpful. I addition to the service performed, he let me know of future needs of my 2002 Ford Explorer. He has an excellent customer service skills. I plan to use him over and over again. More

110,000 mile service I went in for the 110,000 mile service for my F150 and was treated with respect and friendliness. Tony kept me up to date and was done in less than I went in for the 110,000 mile service for my F150 and was treated with respect and friendliness. Tony kept me up to date and was done in less than 4 hours. More

oil change While I had my oil change being done, Ford approved my factory warranty on the paint issues on my 2014 Mustang. Paint bubbling on hood above both fron While I had my oil change being done, Ford approved my factory warranty on the paint issues on my 2014 Mustang. Paint bubbling on hood above both front head lights. So I was able to set that appointment with out having to explain any details. Paul Mox, took me over to the body shop and helped me to set an appointment. More