Al Packer's White Marsh Ford - Service Center

Christopher Kleinsmith in Service Department Chris provided top notch customer service with my 2016 Explorer. He assessed the problem, informed me of the options and kept me informed on status u Chris provided top notch customer service with my 2016 Explorer. He assessed the problem, informed me of the options and kept me informed on status until the vehicle was ready. Chris is an asset to the Al Packer Service organization. More

Service Manager Experience Tony Mcdowell Antonio (Tony) McDowell provide a great experience when entering his quick lane at Al Packer White Marsh. He is very knowledgable of the the type of p Antonio (Tony) McDowell provide a great experience when entering his quick lane at Al Packer White Marsh. He is very knowledgable of the the type of person you are and how important your vehicle is to you on a daily basis. He is focused and has a knowledge team that have you in out within exceptional time. If nota enterprise vehicle is waiting to take you on your way. Thank Tony job well done! More

Tony McDowell in the Service Department has been great. For the most part the Service Dept. has been great, however, the paint peeling off the front hood of my 2011 Ford Explorer Limited is horrible. I spo For the most part the Service Dept. has been great, however, the paint peeling off the front hood of my 2011 Ford Explorer Limited is horrible. I spoke with Bill Crumley (service manager)3-4 times the past year or so, with ZERO satisfaction, regarding the paint peeling. He simply kept putting me off and comtinued to tell me to come back at a later date. I did come back 2-3 times only to ear more BS from Mr. Crumley. I attempted to speak with Crumley's supervisor, Billy Fitzpatrick 3-4 times, but I was always told he wasn't there, and he never returned any phone calls. When I buy an expensive vehicle, I honestly expect Ford and/or Al Packer to do something to take care of the peeling. Crumley even admitted that it is a Ford problem and told me the hood needed to be replaced, and not re-painted, and that a new hood was $1500. I offered to pay $750 if Al Packer would eat the other $750...we know what the reply was !!! More

Great service Good Morning, I have three Ford vehicles which I get services at Al packer Ford. I have had Mr. David Worth many times to take care of my vehicles whe Good Morning, I have three Ford vehicles which I get services at Al packer Ford. I have had Mr. David Worth many times to take care of my vehicles when they need servings. He has always done a great job. Thanks to the service department at Al Packer Ford. Joe More

Customer Satisfaction Harry Walker provided a complete detail on my vehicle at no charge to compensate for serious delays on body work repairs performed earlier in the year Harry Walker provided a complete detail on my vehicle at no charge to compensate for serious delays on body work repairs performed earlier in the year. He acknowledged my displeasure, apologized, and appropriately compensated me with service gift cards and a full detail. I am a loyal customer. I always bring my vehicle to Al Packer for service, but this was my first visit to the body shop and would have been my last had he not rectified matters. I was most appreciative of his efforts and my detail was fabulous! More

Great service at the quick labe Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I h Normally I don't use my time in writing reviews but with the quality of service I received from Tony the other day at the quick lane, l feel as If I had to take the time. More

Al Packer Ford Service I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A I appreciate the attention to detail that David Worth Jr. at Al Packer Ford provides. I brought my Explorer in for a oil change and tire rotation. A free inspection is included with the service. My air filter was really dirty David recommended changing it. With this change I noticed an immediate improvement in gas mileage. Thanks David!. More

Prompt service My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and expl My service was done promptly and explained completely. The atmosphere was pleasant as always. My service rep Antonio McDowell was very polite and explained the services done on my explorer. More

Great service as aways My service at AL PACKER was great as always my service rep. Antonio McDowell answered all of my questions that i had about my service. I was in and do My service at AL PACKER was great as always my service rep. Antonio McDowell answered all of my questions that i had about my service. I was in and done in less the 2 hours GREAT JOB AL PACKER AS ALWAYS More

Garage just for fords Garage can't check engine light on a Chevrolet. So why bother going there for any work on any other vehicle but a ford vehicle. Wish I would have know Garage can't check engine light on a Chevrolet. So why bother going there for any work on any other vehicle but a ford vehicle. Wish I would have known that then, would not have wasted leaving my Chevrolet there. More