Al Packer's White Marsh Ford - Service Center

Excellent exprience Paul Mox was my service advisor. My Escape was there to install some Accessories, and a great job was done. Your Service Department is very impres Paul Mox was my service advisor. My Escape was there to install some Accessories, and a great job was done. Your Service Department is very impressive. I am blessed to have bought a car from Al Packer. Blessings to all especially Jerrett Judy and Laura Nash. Rose Jacob More

Excellent service The service department at Al Packer is amazing. Took my truck in for service with a problem that was not setting a code. They never gave up on trying The service department at Al Packer is amazing. Took my truck in for service with a problem that was not setting a code. They never gave up on trying to find out what the problem was and fixed it. They also paid for a rental truck while they had my truck. Never felt like they were blowing me off. Excellent service from excellent people. More

Great service staff! Casey and the rest of the service department were extremely helpful and understanding when dealing with another car dealer about service work. The st Casey and the rest of the service department were extremely helpful and understanding when dealing with another car dealer about service work. The staff are great customer advocates and went out of their way to help us with our service needs. I wish all dealers were as pleasant to deal with as the staff here! More

Satisfied Customer Bought my Explorer at this dealer and had a great experience, so I decided to get it serviced here even though it's at a distance from my home. Very h Bought my Explorer at this dealer and had a great experience, so I decided to get it serviced here even though it's at a distance from my home. Very happy with my decision. Aaron Younger was extremely professional and knowledgable, and kept me informed about the entire process. Service was done in the time I was told. I plan to continue getting my car serviced at Al Packer thanks to my positive experience with Aaron. More

Another fine job I chose this dealership for the overall experience that I have received in the past for maintenance. I enjoy the savings I receive from the alerts se I chose this dealership for the overall experience that I have received in the past for maintenance. I enjoy the savings I receive from the alerts sent to my e-mail as well as the location. I thank David Worth Jr. and the staff for their appreciation and concern. As always, I leave as a satisfied customer. More

Excellent customer service Bought my 2015 Escape at Al Packer in August. Took it in for first oil change last weekend. Paul Mox took care of me and answered all questions. Will Bought my 2015 Escape at Al Packer in August. Took it in for first oil change last weekend. Paul Mox took care of me and answered all questions. Will be buying all my cars and servicing them there!! More

Excellent service Took my 2 month old Edge in for first oil change and David Worth checked me in and 45 minutes later service completed, washed and out the door. Took my 2 month old Edge in for first oil change and David Worth checked me in and 45 minutes later service completed, washed and out the door. More

Excellent service! Jim really took good care of my situation and was extremely fast too! I would recommend that anyone with Ford vehicle use this service department. Jim really took good care of my situation and was extremely fast too! I would recommend that anyone with Ford vehicle use this service department. More

My experience was great both times I had to bring it back I first brought my f-150 pickup from lance Johnson and he did a great job with all the initial paperwork and getting me the best possible deal. I also I first brought my f-150 pickup from lance Johnson and he did a great job with all the initial paperwork and getting me the best possible deal. I also had a few manufacturing problems that was quickly fix in the service dept. Paul Mox is top of the line service guy. He is the best I ever seen and I had a lot of trucks and cars in my lifetime....thanks Paul and lance, great job Charlie from Dundalk More

Excellant Service, On Time Completion, Fair Pricing. I took my 2011 Ford Escape in for the Works Package and Full Detail. The very helpful Service Advisor Jim Mann provided all of the information wh I took my 2011 Ford Escape in for the Works Package and Full Detail. The very helpful Service Advisor Jim Mann provided all of the information which I requested, and additional useful information about my vehicle. I will certainly bring my vehicle back to Al Packer for any future service needs. More