Al Packer's White Marsh Ford - Service Center

Service work Paul was terrific from strat to finish and had my server worl performed in record time. The whole team at Al Packer is professional and great to work Paul was terrific from strat to finish and had my server worl performed in record time. The whole team at Al Packer is professional and great to work with. I highly recommend Al Packer Ford for all your automotive needs. More

No problems My car was ready when it was promised, the invoice cost less than estimate, car was washed and charged (Ford C-Max Energi Electric Plug In Vehicle). My car was ready when it was promised, the invoice cost less than estimate, car was washed and charged (Ford C-Max Energi Electric Plug In Vehicle). They were not able to fix the re-call notice because the parts are on back order. More

First time service for my wifes new Mustang My wife took her mustang in for service and was greeted with a smile by the friendly Ford service writers. Tony got her set up for the oil change and My wife took her mustang in for service and was greeted with a smile by the friendly Ford service writers. Tony got her set up for the oil change and my wife enjoyed the comfort of the waiting area. Great job Al Packer. More

Service for transmission issues As always on the few instances when my car needs servicing; aside from regular maintenance, I take my car to Al Packer. They are beyond great. Anton As always on the few instances when my car needs servicing; aside from regular maintenance, I take my car to Al Packer. They are beyond great. Antonio McDowell, was excellent. As I explained the problem; in my own automotive jargon, with his assistance and patience the problem was identified set up to be corrected. I knew if I was not satisfied, or felt the problem had not been corrected to my satisfaction it would be given an second look and fully explained, modified if necessary, which is what occurred in this situation. I do not even think of taking my vehicle elsewhere. More

Service Visit I was totally pleased with my recent service visit at Al Packer Ford White Marsh. I was in and out within a reasonable amount of time and my service I was totally pleased with my recent service visit at Al Packer Ford White Marsh. I was in and out within a reasonable amount of time and my service advisor Antonio McDowell was very courteous and knowledgeable and took the time to physically show me future repair needs. My vehicle has received all of its service needs at Al Packer and I will continue to use them for any future needs - I'm a satisfied customer -T Walker More

Paul Sarandos, the Service Director, is EXCEPTIONAL Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction. Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance. More

Service Visit A big thanks to Antonio Mcdowell's excellent customer service. He made sure my vehicle was serviced in the time he promised. He also took me to my v A big thanks to Antonio Mcdowell's excellent customer service. He made sure my vehicle was serviced in the time he promised. He also took me to my vehicle, while it was being service, to show me and explain why my vehicle would need new tires soon, because of tethering. He also gave me a rebate. More

Oil Change Casey took very good care of my 2016 Escape when I was there and got me in and out in about 35 minutes ! Great ! Thank you Casey took very good care of my 2016 Escape when I was there and got me in and out in about 35 minutes ! Great ! Thank you More

Antonio Mcdowell My car was giving trouble to start. At first they were unable to find the problem as it was starting every time they tried. Tony decided to have it si My car was giving trouble to start. At first they were unable to find the problem as it was starting every time they tried. Tony decided to have it sit for a while before trying again. At that time it did not start and they were able to find the problem. Before coming to Ford I went somewhere else but they did not take the time Tony did to figure out the problem. More

Great first service experience Scheduled first oil change and tire rotation online - quick and easy to do! Dropped vehicle off to be serviced a couple days later and was greeted by Scheduled first oil change and tire rotation online - quick and easy to do! Dropped vehicle off to be serviced a couple days later and was greeted by a friendly gentleman that directed me where to go since this was my first time coming in for service at Al Packer. Great first experience with service center - plan to continue to service my vehicle at Al Packer White Marsh. More