Al Packer's White Marsh Ford - Service Center

Great experience The staff was extremely attentive, professional, knowledgeable and worked quickly to process my vehicle. The facilities are clean and welcoming. The w The staff was extremely attentive, professional, knowledgeable and worked quickly to process my vehicle. The facilities are clean and welcoming. The waiting area is clean and comfortable and they had me in rental in 15 minutes More

Antonio McDowell is great!! Al packer quicklane Antonio always is very helpful and positive when I get work done at the quicklane. Him and all the mechanics there are awesome, friendly and knowledge Antonio always is very helpful and positive when I get work done at the quicklane. Him and all the mechanics there are awesome, friendly and knowledgeable! Ps: This is the guy who had the giant wheels on the white f350. Lol They were sold so no worries on having to swap them anymore haha Thanks guys! - Corey More

Awesome Customer Service at Al Packer's White Marsh Ford! I always take my Cadillac to Al Packer's White Marsh Ford. Antonio McDowell has the best customer service, is professional, and always aims for an eas I always take my Cadillac to Al Packer's White Marsh Ford. Antonio McDowell has the best customer service, is professional, and always aims for an easy smooth transaction... More

Great Service! Every time I go to get my Ford Escape serviced, the experience was always great. Mr. Paul Mox is an excellent agent. He listens my concerns carefully Every time I go to get my Ford Escape serviced, the experience was always great. Mr. Paul Mox is an excellent agent. He listens my concerns carefully and delivers an outstanding service. I'm glad there are people like him who truly care costumer services needs. More

Another great service trip A lot of people say that service at dealers are overpriced and you can get the same work at another chain service shop. Well...I beg to differ. Every A lot of people say that service at dealers are overpriced and you can get the same work at another chain service shop. Well...I beg to differ. Every time, I go to the dealership Tony McDowell is quick to provide good service and to advise and to apply the latest special. All of the Al packer personnel are pleasant and I don't mind waiting because the waiting room is state of the art with wi-fi, tv,a nice lounge and if you want to purchase a car, there is the dealership. Keep up the good work. More

Great Service @ Al Packer's White Marsh Ford Antonio McDowell was great! Took my Escape in for new tires and Antonio found me my best deal and then gave me advice about other issues - oil changes Antonio McDowell was great! Took my Escape in for new tires and Antonio found me my best deal and then gave me advice about other issues - oil changes, tire rotation, etc. Compared their prices to other places, and the dealer was comparable or less expensive. More

Great service at Al Packer Tony McDowell Great service at Al Packer my 2008 Navagator has 190k and Tony McDowell sees to it that my oil changes are timely. I've had zero issues. Went to anoth Great service at Al Packer my 2008 Navagator has 190k and Tony McDowell sees to it that my oil changes are timely. I've had zero issues. Went to another local dealer but have returned because Tony and the crew take care of me timely and with a smile. More

Recent purchase of 8 Yokohama Tires total for my two cars I had great service @ Al Packers recently on tire purchases for my Ford Edge and Honda Civic. Dave Worth, a Service Manager,went out of his way both t I had great service @ Al Packers recently on tire purchases for my Ford Edge and Honda Civic. Dave Worth, a Service Manager,went out of his way both times to make me happy with my visits.He even helped me with my Rebate Entries. GOOD MAN!! A 5 star employee Jim Mullaney More

Quick Lane Quick Set appointment...in and out in record ime. Very pleased. Waiting area is very comfortable. Wi-fl and refreshments are a plus. Al Packer White Marsh i Set appointment...in and out in record ime. Very pleased. Waiting area is very comfortable. Wi-fl and refreshments are a plus. Al Packer White Marsh is My Ford dealer More

Routine Maintenance and Sync service The team at Al Packer treated me like I purchased my vehicle there even though I hadn't. So far I've used quick lane for tire service and routine main The team at Al Packer treated me like I purchased my vehicle there even though I hadn't. So far I've used quick lane for tire service and routine maintenance and was nothing but happy with the service I received. I then had to schedule an appointment to sort out a problem with the Sync system. Dave and Paul kept me informed through out the process and made me want to continue to sue this dealership for service. Thanks More