Al Packer's White Marsh Ford - Service Center

service of an electrical problem with the window Paul Mox was very helpful in making sure the repair was done on time, and that my warranty information was applied to the repair. Would return to Paul Paul Mox was very helpful in making sure the repair was done on time, and that my warranty information was applied to the repair. Would return to Paul Mox again in the future. More

Superb Welcoming from Service Dept. Antonio McDowell is very receptive, caring and demonstrates great communication skills with his customer/service technicians. After a "quick" oil/filt Antonio McDowell is very receptive, caring and demonstrates great communication skills with his customer/service technicians. After a "quick" oil/filter service, they recommended/replaced cabin filter change and advised of brake (marginal) service on next visit. As well as check on my rewards account and washed my SUV. On previous visits, he helped on accessorizing my vehicle with winter mats and cargo floor cover purchases from your parts department. TALKED ABOUT ROLLING OUT THE WELCOME MAT. Thank you Tony !!! More

Quick, Honest Reasonable Service The Packer Quick Lane service exceeds my expectations, with consideration of the value of MY time. I have reached out to these folks for "over the pho The Packer Quick Lane service exceeds my expectations, with consideration of the value of MY time. I have reached out to these folks for "over the phone" diagnostics, advice, coordination of scheduling and have always received attention to my needs regarding the care and safety of what is a significant investment, my family's daily driver(s). The commercial service team has worked with my employer to service fleet vehicles including Ford, Chevy and Dodge for several years now and I have never experienced the need for a return with the same complaint. This is rarely the case with other dealerships I have been exposed to. Thanks for your continued support. Lew More

The Service Team takes care of you and your vehicle. I have been taking my cars to Paul Sarandos for almost 20 years now. I know that wherever Paul is the service will be great. I have followed Paul to I have been taking my cars to Paul Sarandos for almost 20 years now. I know that wherever Paul is the service will be great. I have followed Paul to the dealership that he works/run because I know that he will make sure that my vehicles are taken care of and the staff that he has working with/under him do the same. Paul and his team always make sure that the customer and their vehicle comes first. More

Steve Harrell Our experience with Al Packer White Marsh Ford has been short. We had years and I mean years of experience with Koon’s Ford of Baltimore. We helped my Our experience with Al Packer White Marsh Ford has been short. We had years and I mean years of experience with Koon’s Ford of Baltimore. We helped my mother in law purchase a Ford Taurus, we purchased a Ford Explorer Eddie Bauer and our last purchase was a Lincoln MKX. Before we purchased the above vehicles, we talked to Steve Harrell. We wanted his thoughts on these vehicles and see if they would meet our needs and my mother in law’s needs. We always returned to Koon’s for all service work and one time when someone backed into the Taurus we took it to Koon’s Body shop after Steve saw the damage. We were and are loyal to Steve Harrell! I first met Steve back in the mid-nineties when I worked for Enterprise Rent a Car. I always watched how he dealt with his clients and how comfortable he made them feel about the work that needed to be done. I never heard one client ever speak a negative word about Steve. In most cases, they were saying how thankful they were for his time and his honesty. They never felt like they were being sold something they felt like they were making a purchase. Service writers are very much like car salesman the trust level is always in question. They have a quota and you never know if what they are saying is true. The leadership is always doing different promotions to “upsell” and in my opinion those are just dishonest tactics to do business and make a few extra dollars. When we found out Steve had left Koon’s Ford to say I panicked would be an understatement. We had to leave the Taurus with a new service writer. That was the most uncomfortable thing we had done in a while. He starts quoting all these prices before the car had been looked at. We were never so happy to get the car back. During that event, we found out Steve had transferred to Al Packer which was much closer to his home. Koon’s is maybe 10 – 15 minutes from our home and Al Packer is easily 45 minutes from our home. We have been to Al Packer now twice and it has been truly amazing. Yes, Al Packer is a nice place but the reason we drive there is because of the trust and respect we have for Steve. During our last visit, we started talking to a lady in the waiting room near the dealership. She was also having her car serviced and we both bragged on Steve and told her how we ended up at Al Packer. She pulled out her phone and wanted us to spell his name so the next time she needed service she could ask for him. Steve Harrell is a man of honor and he can be trusted. More

Al Packer's Service Provides Quality Customer Service Al Packer's Service department, in particular Paul Mox is committed to quality service. After having new brakes installed they seemed to be grinding a Al Packer's Service department, in particular Paul Mox is committed to quality service. After having new brakes installed they seemed to be grinding a little bit. I brought the car back in and thanks to Paul Mox and the service team the removed some of the rust that had accumulated and fixed the problem, all at no charge. The car is riding great now. More

More bang for your bucks👍🏽 Tony McDowell not only tells you whats wrong with your car after the diagnostic. He then gives you recommendations or suggestions about the upkeep of Tony McDowell not only tells you whats wrong with your car after the diagnostic. He then gives you recommendations or suggestions about the upkeep of your vehicle. He doesn't try to get you to buy a new engine just to get oil change. Although making money might be the key. They quality of the service and people win over every time. Some dealership are out for a lot of money & pressure you for repairs that might not immediately need to done for another year. Call it in drop it off and pick it up. More

Fast and friendly service First time coming in to Quicklane service center. At Al Packer. Great atmosphere, fast friendly service. Will definitely be back for service again whe First time coming in to Quicklane service center. At Al Packer. Great atmosphere, fast friendly service. Will definitely be back for service again when it is time for my vehicle to have service More

Positive experience! :) Aaron Younger was a pleasure to work with from beginning to end with professional, knowledgeable, and friendly service with my Expedition! Excellent s Aaron Younger was a pleasure to work with from beginning to end with professional, knowledgeable, and friendly service with my Expedition! Excellent service! Thank you! More

System flush; recall work; oil change/rotation; 100K tune-up Paul Mox was professional, respectful, and to the point. Immediate call back and willing to work with me on leaving car key and receipt in showroom, a Paul Mox was professional, respectful, and to the point. Immediate call back and willing to work with me on leaving car key and receipt in showroom, as I was unable to get to the shop before it closed. Have been going to Al Packer for maintenance since I purchased the car. Would highly recommend this respectful dealer. More