Al Packer's White Marsh Ford - Service Center

Great Zachery is a totally a valuable employee of yours and is totally interested in customer satisfaction he is quite an asset with his great attitude he w Zachery is a totally a valuable employee of yours and is totally interested in customer satisfaction he is quite an asset with his great attitude he will bring customers back ! More

Paul Mox delivers on an awesome service experience. I drove my 2005 Mustang Convertible that I bought new in to the Service Lane without an appointment around 3:00 PM with the check engine light on, rep I drove my 2005 Mustang Convertible that I bought new in to the Service Lane without an appointment around 3:00 PM with the check engine light on, repair the recall notice and to change the spark plugs. We had no expectation and didn't ask how long it would take. Paul said he would get someone on it right away. Within an hour Paul called and informed me a list of items needed and an estimate for each. I told him what to repair now and that I would wait a little while for a couple of the other items. Paul quickly gave me an estimate of the repairs I selected. Much to my surprise, Paul called me before 9:00 AM the next morning and said the car was ready. He also managed to get the total bill lower than the quoted amount. Paul Mox was very professional, courteous and friendly during this entire transaction. That takes the pain out of having an unexpected expense. More

Thanks Antonio McDowell for an excellent job.......Well done The entire team works as one to get you in and out of the shop. If I had concerns about their dedication to the job, I would not go to this shop for The entire team works as one to get you in and out of the shop. If I had concerns about their dedication to the job, I would not go to this shop for service.. More

Service Center Antonio McDowell is very professional and knowledgeable. He was very kind and took the time to explain our service. He is an overall nice guy. I wou Antonio McDowell is very professional and knowledgeable. He was very kind and took the time to explain our service. He is an overall nice guy. I would recommend Al Packer White Marsh Ford anytime. More

Recent Service Greeted at the overhead door...information taken for "routine oil service" Good prompt professional actions. Casey at Quick Lane Service was good in e Greeted at the overhead door...information taken for "routine oil service" Good prompt professional actions. Casey at Quick Lane Service was good in explaining services that would be performed on vehicle. More

Always professional and takes cares of your car needs. I wanted to point out that Antonio McDowell is very professional and knowledgable. I would recommend Al Packer White Marsh Ford anytime. THe new Qu I wanted to point out that Antonio McDowell is very professional and knowledgable. I would recommend Al Packer White Marsh Ford anytime. THe new Quick lane service is outstanding. More

Inspection of brakes and towing hitch Good service, good recommendations and inspection. Aaron Grayhek was very helpful in making sure the brakes and towing assembly inspections were done Good service, good recommendations and inspection. Aaron Grayhek was very helpful in making sure the brakes and towing assembly inspections were done on time. A convenient place to wait and comfortable. Thank you. More

Major diesel work I needed a number of things addressed and Paul Mox saw to all of them efficiently and courteously. He answered all questions and got the truck finish I needed a number of things addressed and Paul Mox saw to all of them efficiently and courteously. He answered all questions and got the truck finished in a reasonable amount of time. More

Quality! Paul Mox was great and very friendly. Awesome customer service. Very appreciated! Will be coming here for all service needs. Definitely reccomend! Was Paul Mox was great and very friendly. Awesome customer service. Very appreciated! Will be coming here for all service needs. Definitely reccomend! Was in an out very fast. Thank you! More

Vehicle purchased needed service I purchased a 2016 three weeks ago with very low mileage. Within two weeks of owning the vehicle it started having issues with the front. Aaron Youn I purchased a 2016 three weeks ago with very low mileage. Within two weeks of owning the vehicle it started having issues with the front. Aaron Younger in service listened to my concerns and set up the apt. After reviewing the vehicle, it was determined parts had to be ordered. Aaron set up a rental car for me, on Al Packer's dime, so I had transportation to and from work, etc. Aaron kept in touch with me while the vehicle was serviced and it was ready when promised. It's rare to go to a dealership and be treated with respect when you are a woman, and I was very pleased with how the entire situation was handled. More