Al Packer's White Marsh Ford - Service Center

Quick Service Maintainence AAa Antonio McDowel is a sincere and helpful service manager I particularly like the fact that I always get prompt and efficient service. The phys AAa Antonio McDowel is a sincere and helpful service manager I particularly like the fact that I always get prompt and efficient service. The physical changes that the Al Packer dealership have made has certainly improved the quality of service. More

Al Packer Service Excellent experience, ask for Robert Bayer as your service advisor he is top notch! Made sure everything that could be covered by warranty was and kep Excellent experience, ask for Robert Bayer as your service advisor he is top notch! Made sure everything that could be covered by warranty was and kept me notified to progress through out the repair process. More

Service Aaron Younger was very helpful, our visit was handled quick ,We have bought our last 4 trucks at AL Packer ,and have always had a good experience. Ou Aaron Younger was very helpful, our visit was handled quick ,We have bought our last 4 trucks at AL Packer ,and have always had a good experience. Our salesman Shane worked hard to find just the truck for us, We have always your the service center and have been happy with everything ,Thank You Robert Pieper More

Awesome Experience Pulled my vehicle into service and The Awesome Experience started ! From Casey Topper to Steve Harrell to Paul Sarandon ( just saying hello and wel Pulled my vehicle into service and The Awesome Experience started ! From Casey Topper to Steve Harrell to Paul Sarandon ( just saying hello and welcome) Thank you and my Mustang looks AWESOME ? BEST EVER EXPERIENCE ! More

Vehicle maintenance Very curtious and friendly. Informed me of any additional problems but did not say had to be done NOW, but plan for in the future. Very curtious and friendly. Informed me of any additional problems but did not say had to be done NOW, but plan for in the future. More

Efficient and courteous Been an Al Packer customer for 3 years and Antonio Brown has been the service manager most of the times I have gone there for service. Always polite, Been an Al Packer customer for 3 years and Antonio Brown has been the service manager most of the times I have gone there for service. Always polite, even when there is a long line of customers. Get me in and out ahead of time estimate usually and call to let me know when they are done if I have wandered off somewhere. More

Fast and great service for my 2003 Mustang I needed a front end alignment at the last minute before a trip. Antonio Mcdowell took great care of me. Everyone was very helpful and freindly. My I needed a front end alignment at the last minute before a trip. Antonio Mcdowell took great care of me. Everyone was very helpful and freindly. My Mustang in very special to me and I am very particular about who works on it. More

Vehicle Serviced I was smelling gas fumes inside my vehicle which brought me in for service. Christopher Kleinsmith was very helpful in assisting me when I got there f I was smelling gas fumes inside my vehicle which brought me in for service. Christopher Kleinsmith was very helpful in assisting me when I got there for my appointment. He was very polite and respectful. After having the diagnostics performed on my vehicle I was told that I needed to have the PCV vent tube replaced. Mr. Kleinsmith told me that this would be covered under my extended warranty and he was very helpful in assisting me with getting a rental car so that I could leave the vehicle to be fixed. I was extremely thankful for the way I was treated and my vehicle was ready the very next day. I will continue to have all of services performed here. Thank you Christopher Kleinsmith. More

Service Paul Mox is my guy. Over the top service. When the job is complete he explains to me everything that was done so I can understand it. I am always ab Paul Mox is my guy. Over the top service. When the job is complete he explains to me everything that was done so I can understand it. I am always able to get a timely appointment and they will pick me up from work when it is ready. I have just purchased my second Ford and I will be taking there for the outstanding service. More

Warranty service I have had the pleasure of working with Bob Bayer in the service department and can not say enough about how this gentleman treats customers a true as I have had the pleasure of working with Bob Bayer in the service department and can not say enough about how this gentleman treats customers a true asset to the company. Thank you for all your help Bob. Service it's self well replaced oil pan leaked again and left nuts off front end along with over tightening my wheels and bent rotors. Bob assured me it would be corrected and set me up in a 2017 new truck for the time it was being repaired. More