Al Packer's White Marsh Ford - Service Center

I recently had an alignment performed on my F F150 at Al Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional cus Packer Ford in Whitemarsh. Tony McDowell was able to get me in with no appt and out in about an hour. I couldn’t be happier with his professional customer service and sense of urgency. Thank you Tony and the staff at Al Packer Ford in Whitemarsh, MD More

Good Customer Service The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me rec The quick lane rep Casey Topper was professional and attentive to what was needed for my service that day. Casey along with the technician gave me recommendations for service that is needed and made an appointment for me to have the service done. More

Great service/sales dept Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside wh Jonathon Luther did a great job getting my F150 serviced and back to me quickly keeping in touch the whole time. It was repaired washed and inside when i arrived there. Great Job More

Always an easy experience going in for service at Al Packer. I was in and out for my oil change and recall in just under 2 hours. Packer. I was in and out for my oil change and recall in just under 2 hours. More

New Expedition under, outside , andinside protection service We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the veh We had an appointment, arrived on time and was greeted by Aaron Younger in the service department. Aaron explained that because of the rain, the vehicle would have to be at Al Packer for possibly 2 days in stead of the original 1 day schedule to ensure vehicle proper undercoating adhesion and overall protection. The rented car would still be at no cost for the 2 days. Received a call around noon on the 2nd day from Aaron as promised and did return the rental with no issues and picked up a nice protected vehicle. I did notice that original factory stickers remained on the rear bumper and under the front / rear license plates and felt that they should have been removed for proper Armor All protection on ALL exterior painted surfaces. I contacted Aaron and I we agreed to that I could later bring the vehicle in to have Armor All applied as noted. Overall nice experience by Aaron Younger and Al Packer. More

I had a few hiccups on a recent service however Al Packer went above and beyond to make sure I was happy and satisfied in the end. Packer went above and beyond to make sure I was happy and satisfied in the end. More

The staff were welcoming and professional. Yvonne gave me a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E a good description on what to expect. Overall, my service was completed ASAP! Thumbs up! E More

Always a great experience when dealing here! The staff that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back. that I typically deal with are very knowledgeable and extremely courteous. That’s the reason that I keep going back. More

Everyone was great . They were all helpful and I would go back at anytime I need service . I know they will always keep my truck in tip top shape.. go back at anytime I need service . I know they will always keep my truck in tip top shape.. More

Bob Bayer was Great to work with I was constantly kept informed about the repairs being made to my vehicle and it was repaired in a timely fashion. informed about the repairs being made to my vehicle and it was repaired in a timely fashion. More