Al Packer's White Marsh Ford - Service Center

Paul Mox Service Represenitive Paul Mox has always been our service Rep since we bought the car in 2016. Anytime you call him he shows a genuine concern for the customer. My wife a Paul Mox has always been our service Rep since we bought the car in 2016. Anytime you call him he shows a genuine concern for the customer. My wife and i know we can count on him for excellent service! More

Amazing service Aaron Younger went above and beyond to get my vehicle fixed. With having two small children and my husband deployed he made sure we were well taken ca Aaron Younger went above and beyond to get my vehicle fixed. With having two small children and my husband deployed he made sure we were well taken care of! I definitely would recommend having your vehicle services here! More

Service Aaron did a top notch job for me. I had a minor issue and he handled it like it was the most important job he had all day. Kudos to Aaron. Aaron did a top notch job for me. I had a minor issue and he handled it like it was the most important job he had all day. Kudos to Aaron. More

Great experience Staff was very professional & accomidating. Came in on Saturday morning without an appointment to get an oil change. Spoke with Paul Sarandos in refer Staff was very professional & accomidating. Came in on Saturday morning without an appointment to get an oil change. Spoke with Paul Sarandos in reference to wait time &. He & his staff got me out in reasonable time with performing oil change & rear brakes. Excellent customer service. Thank you! More

Problems quickly addressed! There were issues with my AC and after several visits, it was successfully addressed. This is the 1st time that I had real difficulty with the Servic There were issues with my AC and after several visits, it was successfully addressed. This is the 1st time that I had real difficulty with the Service Department, but Dave Worth was quick to speak with me and find a resolution. More

Robert Bayer is the bomb. Love this service department. They always get my car in the shop in and out in a timely manner. Robert Bayer always stayed in touch with me regarding Love this service department. They always get my car in the shop in and out in a timely manner. Robert Bayer always stayed in touch with me regarding my vechicle.. More

great service I received exceptional service from Paul Mox. He is very easy to work with and I had no problem scheduling my Escape for service. Very professional. I received exceptional service from Paul Mox. He is very easy to work with and I had no problem scheduling my Escape for service. Very professional. More

Quick Lane even quicker My wife is terminal. As sole caregiver, I have to plan my time away to very quick trips. I live some distance away from Al Packer White Marsh, but bec My wife is terminal. As sole caregiver, I have to plan my time away to very quick trips. I live some distance away from Al Packer White Marsh, but because of a good experience this is my second car bought from them. Quick Lane is supposed to be no appointment necessary and I did not know of the appointment option. I arrived and was informed of an extensive wait. I took a walk to a fast food close by to spent some time. My salesman saw me, knew my circumstances and without my knowledge advanced my work order. An oil change in 15 minutes is not uncommon anywhere. Before I completed my meal, I received word by phone that my car was finished. When I arrived the car had been washed and Shawn was there to go over any questions which he answer in quick, efficient fashion. I can't ask for more...thanks to Shawn who served my car and Jon for caring. More

Great Service I had a problem with my back up camera on my Ford Edge, Bob Bayer helped me get the repair done. He was very professional and friendly and I will deal I had a problem with my back up camera on my Ford Edge, Bob Bayer helped me get the repair done. He was very professional and friendly and I will deal with him from now on. Thanks Bob for your excellent service. More

Robert Bayer is great Robert Bayer, my service advisor, has taken excellent care of me and my Expedition on two occasions. Mr. Bayer is a joy to work with and truly has my Robert Bayer, my service advisor, has taken excellent care of me and my Expedition on two occasions. Mr. Bayer is a joy to work with and truly has my best interest in mind when performing his job duties. I would recommend Mr. Bayer to anyone needing Ford service. More