Al Packer's White Marsh Ford - Service Center

Quality , knowledgeable ,and willing to help Tony is a great guy to deal with I take all my vehicles for service he always has them down when he says and if there's ever an issue he always takes Tony is a great guy to deal with I take all my vehicles for service he always has them down when he says and if there's ever an issue he always takes care of it I highly recommend dealing with Tony More

Great customer service Tony is always on top of his his customer service. Always explaining everything and answering any questions you ask. Always a pleasure seeing his face Tony is always on top of his his customer service. Always explaining everything and answering any questions you ask. Always a pleasure seeing his face when you walk in. More

Always honest Paul is the only person I like to deal with at Al Packer. I have been bringing my vehicles to Al Packer and Paul for several years now. Always honest Paul is the only person I like to deal with at Al Packer. I have been bringing my vehicles to Al Packer and Paul for several years now. Always honest and straightforward. No sugar coating if your vehicle is having problems. Also love the free car washes for life. The reason I go to Paul is my main man in sales, Arnold Silverman. These 2 are a great dynamic duo. More

Continued Quality attention on service Service drop off & updates from Aaron always on time with information needed on my personal vehicle. Also bring work truck to this dealership with ARI Service drop off & updates from Aaron always on time with information needed on my personal vehicle. Also bring work truck to this dealership with ARI as provider & receive quick service & updates from Aaron. More

Straight forward maintenance Came to Al Packer to get some maintenance issues corrected and Antonio McDowell was spot on with his acceptance of the vehicle, diagnosis, and correct Came to Al Packer to get some maintenance issues corrected and Antonio McDowell was spot on with his acceptance of the vehicle, diagnosis, and correction of all issues. Creates a friendly environment to keep you coming back. More

Smooth process Ford's 'the works' is a great deal, and the people here are friendly and efficient. The inspection found an issue of which I was unaware and which was Ford's 'the works' is a great deal, and the people here are friendly and efficient. The inspection found an issue of which I was unaware and which was important to repair. More

Excellent Service at Al Packer Ford My Service Manager, Christopher Kleinsmith, was very knowledgeable and helpful. He answered all of my questions. Very pleased with my experience at My Service Manager, Christopher Kleinsmith, was very knowledgeable and helpful. He answered all of my questions. Very pleased with my experience at Al Packer Ford. More

Quick and easy The service was quick. Tony was very nice to help me with any problems I had on my car. The one hour trip was worth it! The service was quick. Tony was very nice to help me with any problems I had on my car. The one hour trip was worth it! More

Holly was a Gem to deal with.Thanks Holly. After my Truck was hit by my house your staff was very accommodating in the short time i had to deal with this prior to departing on vacation.They com After my Truck was hit by my house your staff was very accommodating in the short time i had to deal with this prior to departing on vacation.They communicated with me at every step,and provided all the service and info.I needed to make my visit a pleasure and not a chore. More

Great Quick Lane Experience Tony and Brian the Technician were both thorough, exact and professional , while serving my Explorer. Advised on what was needing attention and what Tony and Brian the Technician were both thorough, exact and professional , while serving my Explorer. Advised on what was needing attention and what could slide. I will definitely bring back my F-150 and deal with Tony and hope to have Brian do the servicing! Thanks fellas, I've already recommended Al Packer for serving Mario More