Al Packer's White Marsh Ford - Service Center

Service work Tony helped me and my father get in and out. The area was clean and their was enough reading material to help pass the time. Any questions that I need Tony helped me and my father get in and out. The area was clean and their was enough reading material to help pass the time. Any questions that I needed answered tony was on sight to do that. More

Awesome Tony is very friendly, professional and knowledgeable. I can call anytime with questions an concerns an he’s always very helpful... thank you very m Tony is very friendly, professional and knowledgeable. I can call anytime with questions an concerns an he’s always very helpful... thank you very much More

Service Antonio Mcdowell was very polite and understanding. My vehicle was completed in a short time. The car wash was broken so they were unable to clean m Antonio Mcdowell was very polite and understanding. My vehicle was completed in a short time. The car wash was broken so they were unable to clean my truck More

Great Service I brought in my 2012 Ford Focus with a key ignition switch problem. Tim Meadows was my service advisor. He provided superb service. He was extremely p I brought in my 2012 Ford Focus with a key ignition switch problem. Tim Meadows was my service advisor. He provided superb service. He was extremely professional and very attentive to the issues dealing with my car. Not only did I get my car fixed, but it runs better than it had before. I will definitely be going back there to service my car. More

Service Aaron Younger was very quick and helpful with my vehicle service. Jamal was great to work with during the purchase of my new truck, even helped me unl Aaron Younger was very quick and helpful with my vehicle service. Jamal was great to work with during the purchase of my new truck, even helped me unload the stuff out of my old to the new More

Great service I have been using your dealership ever since I purchased my 2010 f 150 New . The truck has never been anywhere for service except al packer. I have co I have been using your dealership ever since I purchased my 2010 f 150 New . The truck has never been anywhere for service except al packer. I have come to trust the service and pricing in the 7 years I have been taking my truck to al packer. Your service staff always goes above and beyond to make sure my truck and I are treated great every time. I always deal with Antonio McDowell and he has never let me down. Antonio is a asset to your dealership and if I ever start a business of my own you can be sure I’ll be there trying to entice Antonio to join my team. Thanks for all you guys do and Merry Christmas to one and all. More

Top-notch Service! Absolutely the best service! A warning indicator light came on in my car… checked the manual and it stated that there was a powertrain fault detected Absolutely the best service! A warning indicator light came on in my car… checked the manual and it stated that there was a powertrain fault detected. Called Al Packer and promptly got an appointment. When I drove up to the service area I was immediately directed to drive into the repair bay. Wow! No waiting to get my car checked in! Bob Bayer, the service advisor was amazing…. very courteous, informative and helpful. In fact, instead of having me wait for my car to be repaired, Bob arranged for me to get back to work! A couple of hours later, I was back in my car! Al Packer’s service team is definitely top-notch! More

Pleasant competent service Service was prompt, pleasant, courteous and efficient. I appreciated the explanation of the inspection details on the car and the findings from the in Service was prompt, pleasant, courteous and efficient. I appreciated the explanation of the inspection details on the car and the findings from the inspection as well as any repairs that were required. More

Awesome Customer Service I had my car repaired at AlPacker body shop and was astonished at how efficient they were. I had a car accident (I hit a deer) and my insurance recomm I had my car repaired at AlPacker body shop and was astonished at how efficient they were. I had a car accident (I hit a deer) and my insurance recommended Al Packer. When I got there I made my self a complementary cup of coffee. I was unable to finish that cup of coffee because I was helped by a staff member who walked me out to the car for a preliminary check of the damages. The drop off process was less than 15 minutes. At the completion of the reapairs (I was called and kept informed of the progress) I went to pick up my car. Again I made my self a cup of coffee that I did not have time to drink (this is a good thing). A staff member (John) walked out to my car with me so that I could look over the car to make sure that I was satisfied and that took all of 10 minutes. A few days later, I noticed something and called AlPacker. They advised me to bring my car back. When I arrived, I again made myself a cup of coffee that I had no time to drink because a staffer fixed the issue within minutes and I was on my way home. I'm sorry that I dont remember the staff member's name but he was very knowledgeable, efficient, and kind. AlPacker has amazing customer service. More

Promised Service and Delivered Aaron went above and beyond to accommodate us. There was a slight ding in the car that they promised to fix after our purchase, and they kept their wo Aaron went above and beyond to accommodate us. There was a slight ding in the car that they promised to fix after our purchase, and they kept their word. He was very professional and friendly. More