Al Packer's White Marsh Ford - Service Center

Happy through the repair process!!! Both Sales and Service are packed with proffessionals whom are eager to make the processes easy and enjoyable. Thank you to all who helped through th Both Sales and Service are packed with proffessionals whom are eager to make the processes easy and enjoyable. Thank you to all who helped through the processes of shopping for a car and Aaron Younger who explained my repairs to me in a clear understanding way without pretence. Everything proceeded as he said it would, no surprises after the fact. More

recall robert made sure things were done quickly and orderly and was a great help with your shutle service jamal was informative and pleasant , when ready f robert made sure things were done quickly and orderly and was a great help with your shutle service jamal was informative and pleasant , when ready for new car will look for him More

Tire replacement at Al Packer Had a screw in my tire, Aaron Younger was very eager to help me with my problem, he made me a happy camper, Thank you Had a screw in my tire, Aaron Younger was very eager to help me with my problem, he made me a happy camper, Thank you More

lack of communication normally i would give al packers five stars for the service they preform om my car,i bought my car at norris ford and will never take it there again f normally i would give al packers five stars for the service they preform om my car,i bought my car at norris ford and will never take it there again for them to just lay eye's on it.but this last time at al packer's i bought the paint shield and dent shield protection to the tune of $2010.00 i had to rent a car while they had it that was a big cost on top of the money for the service.they has my car for three day's and all they did was wash it real nice lol a $2000 wash job now that's a kick in the teeth.so paul the service called me and asked me to bring it back in so that it could be done right this time.so again i had to rent a car while they redid the paint shield at another cost that i had to eat,they never even offered a loaner or to pay for the rental.so my advice if you buy this product from them you better make sure the person you paid explains to the service department what needs to be done or they will have your car for six days and your gonna spend almost another $500 for a rental car out of your pocket. More

Great Service department All the employees I dealt with were very kind and helpful. I have been taking my car to Al Packer for 3 years and will continue to do so as long as t All the employees I dealt with were very kind and helpful. I have been taking my car to Al Packer for 3 years and will continue to do so as long as the service is as good as it is today. More

Great customer service from beginning to end!! Mr. Aaron Younger at Al Packer Ford made sure that we were completely taken care of when we had our 2015 Ford Explorer in for service. A rental was a Mr. Aaron Younger at Al Packer Ford made sure that we were completely taken care of when we had our 2015 Ford Explorer in for service. A rental was already set up for us and we were provided with a very accurate estimate as to when our vehicle would be finished. This was almost an effortless process! Great customer service and communication! Thank you!! More

Fast and efficent service. Great Team! Fast and efficient service. Great Team, in and out of the service bay within 60 minutes. Profession and highly motivated team. Looking forward to my n Fast and efficient service. Great Team, in and out of the service bay within 60 minutes. Profession and highly motivated team. Looking forward to my next visit. More

Customer service. My 2014 Explorer was recalled. My service contact was Mr. Steve Harrell who provided excellent customer service, he is to be commended for his perfo My 2014 Explorer was recalled. My service contact was Mr. Steve Harrell who provided excellent customer service, he is to be commended for his performance. More

Service at Al Packer Ford The service rep Antonio McDowell is always helpful and trustworthy. The service is excellent at Al Packer and I highly recommend taking your vehicle The service rep Antonio McDowell is always helpful and trustworthy. The service is excellent at Al Packer and I highly recommend taking your vehicle to the shop. More

Amazing, Professional Service I needed a few items to complete the purchase of my 2018 F150 Platinum, these were scheduled on an early Saturday Morning at 7 AM. Generally early ser I needed a few items to complete the purchase of my 2018 F150 Platinum, these were scheduled on an early Saturday Morning at 7 AM. Generally early service appointments are met with late or tardy staff, disorganization, not the case with Al Packer Ford. I actually arrived 10 minutes early and I was greeted by Aaron Younger, they had my file and work order ready, I waited in a comfortable lounge and the work was professionally completed within 90 minutes to my complete satisfaction. I highly recommend Aaron and Al Packer Ford. Tom Lepisto More