Al Packer's White Marsh Ford - Service Center

My experience Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all Very professional, curtieass and on time a pleasant service call have had service here since car was purchased and will keep coming back thanks to all More

Excellent Service as usual I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer I appreciate the professionalism of Aaron & Steve in Al Packer Ford’s service dept. I have three vehicles that I bring here for service (2009 Explorer, 2010 Escape & 2016 F-150 pickup. I have a dealer within a mile of my house but it’s worth the 8 mile trip to take advantage of the excellent service More

Service My service advisor, Christopher Kleinsmith was so professional and he got the job completed as soon as possible! I would recommend the service dept. My service advisor, Christopher Kleinsmith was so professional and he got the job completed as soon as possible! I would recommend the service dept. at Al Packed Ford More

Antonio McDowell I came in with no appointment. Antonio was courteous and helpful. I am satisfied totally with his customer service. I will return for service. The rec I came in with no appointment. Antonio was courteous and helpful. I am satisfied totally with his customer service. I will return for service. The recalls were handled and the shuttle came to get me. More

Great job on my suv He took care of the problem he had my vehicle back to me fast. he was a man of his word.. it's good to have a promise keep but a car dealership He took care of the problem he had my vehicle back to me fast. he was a man of his word.. it's good to have a promise keep but a car dealership More

Oil change & check up Took truck in for oil change , They found radiator hose clamp leaking, probably saved time , tow and money . Thanks guys , see you all next trip... Took truck in for oil change , They found radiator hose clamp leaking, probably saved time , tow and money . Thanks guys , see you all next trip... More

Normal maintenance Took my truck in for normal oil change and tire rotation . Excellent and friendly service always take my truck here and will continue to use Al Packer Took my truck in for normal oil change and tire rotation . Excellent and friendly service always take my truck here and will continue to use Al Packer ford for my services More

Great service & experience From my first dealings with Al Packer everyone was professional , courteous , exceptional service . The service person Antonio McDowell super respectf From my first dealings with Al Packer everyone was professional , courteous , exceptional service . The service person Antonio McDowell super respectful , an office personnel Sara Gosssman extremely professional an mechanic Dave Keener super knowledgeable experienced , spot on everyone has been More

Excellent vehicle. Good price. Friendly dealership. Bought this Raptor through Arnold Silverman. Brand new. Good price. I had an additional accessory added. A hard cover for open bed on the F-150. From Bought this Raptor through Arnold Silverman. Brand new. Good price. I had an additional accessory added. A hard cover for open bed on the F-150. From the time I ordered the car, via Paypal deposit to the time picking it up, was 36 hours. In less than a day, the car was polished, wheels got armorall, tanked up with gas, I was on the road. This is just the beginning of the story. The very next AM, I looked under the hood. To my amazement was a vacuum line/hose was eaten by a varmint. Apparently a squirrel had dinner under my hood. On a Sunday, I contacted the salesman who immediately responded. He said he would make it right. The service department went to bat, and paid for the repair at a New York Ford Dealer. The tonneau cover was installed nicely. The auto detailing was amazing. The salesman was good but the service department preps the vehicle and installs the accessories. Job well done. Thank you Tony McDowell. Also thanking Aaron Younger for assisting in the out of state repair. More

Excellent and speedy service. i visited Al Packer Ford to have an oil change and car wash performed. Antonio McDowell assisted me and the service was completed quickly and efficent i visited Al Packer Ford to have an oil change and car wash performed. Antonio McDowell assisted me and the service was completed quickly and efficently' I was very pleased with the entire process. More