Al Packer's White Marsh Ford - Service Center

Oil change I came in from Vermont needing an oil change (I wasn’t able to get to my dealer there, as I’m working out of state). Antonio McDowell was very friendl I came in from Vermont needing an oil change (I wasn’t able to get to my dealer there, as I’m working out of state). Antonio McDowell was very friendly, patient, and knowledgeable. He took me into the service area to show me that I was needing tires, also, and worked up an estimate and offered his advice on the tires. I would go back again to Al Packer with my Escape. More

Excellent service dept My recent experience getting my car serviced was a very pleasant one. These days its hard to find a place where you get great service and deal with pe My recent experience getting my car serviced was a very pleasant one. These days its hard to find a place where you get great service and deal with people who are very service oriented such as Aaron Younger was on my visit. Thanks to people like this it makes it a pleasure doing business with a company like this. More

Air bag recall I dropped off vehicle 3 hours later it was done. Painless. No problem. The service department has always performed well when I had any issues to deal I dropped off vehicle 3 hours later it was done. Painless. No problem. The service department has always performed well when I had any issues to deal with. Thanks. More

Service. Above and beyond Christopher K. At AL Packet went above and betons to accommodate me. He got my car in the next day for service. I told him there was no rush but he in Christopher K. At AL Packet went above and betons to accommodate me. He got my car in the next day for service. I told him there was no rush but he insisted I bring it in aND he would do everything in his power to have it ready by the end of the day. And that's exactly what he did. The service dept is excellent, along with it's employees. More

Great service Shop was clean people where friendly the parts where there when I was told bob Bayer got me in explaining what needed to be done Shop was clean people where friendly the parts where there when I was told bob Bayer got me in explaining what needed to be done More

Wrench Light 2017 Raptor Great service, Had a wrench light coming on in my 2017 Raptor. Anthony McDowel was my service rep. They has a loaner ready for me when i arrived to d Great service, Had a wrench light coming on in my 2017 Raptor. Anthony McDowel was my service rep. They has a loaner ready for me when i arrived to drop off my truck. He stayed in touch with me throughout the service which took a day and a half. They fixed the problem which was a couple programming issues. Highly recommend this dealership. More

extremely helpful staff Both the sales and service department are extremely helpful. They really make sure you leave the place with a smile. The whole buying and servicing pr Both the sales and service department are extremely helpful. They really make sure you leave the place with a smile. The whole buying and servicing process is very quick and they have worked with my busy schedule. More

Service and Tire Repacement Service was courteous and fast. The technicians found dangerous problems with my tires that I didn't know about and let me know about my tire warranty Service was courteous and fast. The technicians found dangerous problems with my tires that I didn't know about and let me know about my tire warranty. The tires were replaced and I was on my way safely and quickly. Thank you! More

Continue to be THRILLED with Al Packer’s White Marsh Ford!! Purchased my Explorer 2 years ago.... Absolutely love driving it. Have continued to use the service center for regular maintenance. Al Packer WM ma Purchased my Explorer 2 years ago.... Absolutely love driving it. Have continued to use the service center for regular maintenance. Al Packer WM makes it so easy.... You can schedule your appointment on-line and get detailed confirmation email. Up to you - drop car off the evening before; wait for your car in their comfortable lounge; take advantage of their shuttle service which will take you home and pick you back up when your car is finished. Service representatives are knowledgeable, friendly and extremely helpful. No pressure or overselling. It’s a great relief to have confidence in the Al Packer WM team!! More

Chevy maintenance by a Ford dealer Having been referred to Al Packer Ford Service, I have been a happy camper every since. My 2008 Chevy Avalanche had been service by a local Chevrolet Having been referred to Al Packer Ford Service, I have been a happy camper every since. My 2008 Chevy Avalanche had been service by a local Chevrolet dealer since 2011. Every time I took it there, there was a problem, I paid to have it fixed and then I still had problems. In addition, one of the repairs that I know I paid to have done, they told me I did not. I spent close to $10,000 in maintenance with the Chevy dealer. Since being referred to AL Packer Ford, Tony McDowell in 2016, other than brakes, oil changes, light fixtures and tires, I have not had any real maintenance cost. I have not had to take my vehicle back for the same problem twice. The service they provide is so great. More