Al Packer Lincoln

Poor service. Primary fault (engine light) not worked even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not correct even after the vehicle was brought in 4 times for the same issue. Additional issues have had 2 to 3 return warranty claims that are still not corrected. The final bill was higher than quoted work even with warranty. Service writer not available to discuss the variance when picking up and will not return calls. No valet to bring the vehicle to the service area while two other service writers watch for 20 minutes unwilling to help until we had to walk through the lot looking for the vehicle. Once we find the vehicle it has a low tire pressure light that we still can’t get help with and have to drive to a gas station to service. Vehicle was returned to us still having 3 of the 4 original issues and a part has to be back ordered for the 4 issue. Was even told that we would have better options if we had bought the vehicle from them instead of purchasing from a different dealership by the service manager. This is not the first issues had with this dealership. More

The sales team are vindictive and dishonest. They act like they are your friend, then pull the rug from under you. They reneged on a deal THEY offered me, in less than 10 minutes. Insanity, Avoid at al like they are your friend, then pull the rug from under you. They reneged on a deal THEY offered me, in less than 10 minutes. Insanity, Avoid at all costs. More

I went in with an appointment to get 2 tires and a flat fixed. For the first time in 3.5 yrs of going there no one was there to receive my car. I went in and finally Kimberly Rogers comes out of the office fixed. For the first time in 3.5 yrs of going there no one was there to receive my car. I went in and finally Kimberly Rogers comes out of the office tells me that the car will take a little over two hours to get fixed. In this tremulous times don't wish to look at the news, which one of the customers decides to watch, so I thought I should go home and did. I told Kimberly to PLS call when the car in done. Unbeknownst to me the car gets pushed back b/c I wasn't there waiting. I dropped it off at 7:45 I called at 11:00 to see how much longer, called back at 11:30 Kimberly never returned my call, so at 12:30 I get dropped off at the dealership and she is out to lunch. When I asked her why is my car taking so long after she had told me it would be a little over two hours, she said it's b/c I left! Well, if I had known that I would have never left! I call back to make na appointment for my radio and recall, the recall takes two days to fix, no loaner b/c my car is one yr too old. I asked to speak to the manager and the receptionist hung the phone on me twice, I finally called from a different phone and anther woman picked up the phone. I have never been treated so poorly and unprofessional! Hanging up the PHONE? So childish... More

I received an email from Al Packer about coming in for service. I answered the email, picked a date (Friday, 9/25) and time (I thought) for the appointment and pickup, indicated what I needed done in the service. I answered the email, picked a date (Friday, 9/25) and time (I thought) for the appointment and pickup, indicated what I needed done in the text box (oil change and tire rotation) and called Al Packer in through our gated community. So today (Thursday) I received a call about them needing my driver's license, insurance card and a credit card. I said I don't email credit numbers on email. I was told to email a copy of my driver's license and insurance card. Before I could do that I got a call saying "I did it wrong" and you don't have an appointment because you didn't talk to us. I said didn't you see what I needed done when I replied to the email and was told "but we don't she that". So bottom line, I don't have an appointment tomorrow and basically made to feel like I was an idiot. Maybe I could try some other place. More

New Custom Order 2018 Lincoln Navigator We ordered a new custom 2018 Lincoln Navigator. Unfortunately it was ordered incorrectly, so when it finally arrived after months of waiting we were d We ordered a new custom 2018 Lincoln Navigator. Unfortunately it was ordered incorrectly, so when it finally arrived after months of waiting we were disappointed. Keri and the dealership worked hard to quickly order us the correct one. We just received the new one and are so happy with our purchase. We absolutely love this vehicle and couldn’t be happier with it. More

Our 5 star sales consultant We were coming off our MKZ lease and wanted to get in to an MKC. Keri was super helpful and patient with us while we made our decisions. We are thril We were coming off our MKZ lease and wanted to get in to an MKC. Keri was super helpful and patient with us while we made our decisions. We are thrilled with our new vehicle and very pleased with the service we received from Keri, her assistance in getting us in to the new lease was invaluable. Al Packer Lincoln is the best dealership we have ever had the pleasure of doing business with. We would like to very highly reccomend Keri as a sales consultant. More

Great experience! Nice and easy. We stopped by the dealer to know more about the MK-C. Keri told us absolutely everything about the car and gave us a very good help with the numbers. We stopped by the dealer to know more about the MK-C. Keri told us absolutely everything about the car and gave us a very good help with the numbers. After that it was a matter of choosing a color and a couple hours later we were driving our new car home. Keri not only knows all about the product, but does her best to give you a great deal. She didn’t push us to close the deal, but it was an easy decision for me and my wife. We are very happy with the car, and will look for Keri the next time. More

Great experience upon arrival at dealership, we were greeted by the general manager, (Gary Weil). In talking to him in general, friendly conversation, he suggested a p upon arrival at dealership, we were greeted by the general manager, (Gary Weil). In talking to him in general, friendly conversation, he suggested a particular model. When we agreed to look at one, he called a salesperson, (Keri Trexler) who turned out to be the best salesperson we have ever had, ( and we have bought many vehicles)! Keri was very efficient, extremely knowledgeable, personable, and a true pleasure to deal with!! I would recommend this dealership and Keri Trexler to everyone! It was the most pleasant vehicle purchasing experience ever!!! More

Very pleasant experience-treated like you would like Was treated very nice and pleasant as a customer.Keri Trexler at Al Packer Lincoln was a delight and did everything called for.She was just great. Was treated very nice and pleasant as a customer.Keri Trexler at Al Packer Lincoln was a delight and did everything called for.She was just great. More

People involved with purchase All of the personnel involved were knowledgeable and professional. Our salesgirl Keri was unbelievable in her knowledge. She took the time to expl All of the personnel involved were knowledgeable and professional. Our salesgirl Keri was unbelievable in her knowledge. She took the time to explain each and every facet of our deal as well as the operations of the various “systems” of the vehicle. Thank you Keri. More