Al Packer Ford West Palm Beach

Joe was a pleasure to work with! Received my Lincoln Corsair ASAP and the process was easy. Received my Lincoln Corsair ASAP and the process was easy. More

Justin was a pleasure to deal with. He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehic He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehicle. More

Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer service alone is enough to warrant a single star. More

Sent a truck there for service and service was terrible. DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I HAD TO BE TRANSFERRED 4 TIMES TO PAY THE BILL. PLACE IS A JOKE. BUY A TOYOTA DO YOURSELF A FAVOR AND STAY AWAY FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUNNNNNNNNN> RATING IS ZEROOOOOOOO. More

Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This m earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This morning I received a call to ask if the service visit should instead be a battery replacement (when I clearly said in the appt form that my suv is on its 3rd battery in 9 months with the 3rd being installed by a Ford service center at the start of July and with the vehicle dead within 2 weeks so I need whatever the actual issue is resolved. I explained this again and said this would not be another battery replacement, I need them to solve the actual problem. Then the person who called told me that when I drop it off it will be 2-4 days for the vehicle to be checked, the appt is just to schedule the drop off and speak to the service manager. I asked to clarify this as it doesn’t make sense to schedule an appt and then the car not be worked on for days and I’ve never been anywhere else where scheduled appts are handled this way. She confirmed this was their process. She then asked for the VIN and I explained I didn’t have it. She said she would need it to schedule the appt (I already scheduled online myself the night before) and if I didn’t provide the VIN by noon I’d lose my appointment time. In frustration I told her to cancel the appointment and that they have ensured I will never purchase another Ford again. She said nothing else and disconnected the call. Excellent customer service. Also the last part wasn’t an exaggeration. This is my 3rd Ford and I will never own another after the horrible service I received from this dealership and the RPB location. More

I bought a 2012 mustang, and it has no spare tire or jack stand, they were both missing. Very disappointed. stand, they were both missing. Very disappointed. More

Bought a new 2020 Explorer Platinum and have ad issues since. No one calls back since. No one calls back More

my car was in service two days for a headlight had to pick it up and bring it elsewhere. First and last time pick it up and bring it elsewhere. First and last time More

I purchased a vehicle from this dealership and thought I was buying new. Found out after leaving dealership on my 275 mile drive back home the vehicle had 4,600 miles. This was not disclosed to me by salesp was buying new. Found out after leaving dealership on my 275 mile drive back home the vehicle had 4,600 miles. This was not disclosed to me by salesperson, on website or in finance. All documents showed a "New" vehicle purchase with "7" miles. The absolute most worst and most deceptive purchase experience I have ever had and I am 69 years old. I am a OCD Certified Public Accountant and would have never considered a vehicle wiht 4,600 miles on it if I was aware. Even found potatoe chips underneath passenger seat when putting floor mats in. More

Just purchased my second new Ford F-150 Platinum from Al Packer which is the 7th vehicle my family has purchased from them in 3 years and I could not be happier. The service has been the best I have ever g Packer which is the 7th vehicle my family has purchased from them in 3 years and I could not be happier. The service has been the best I have ever gotten from any dealership, I am 65 and have bought a lot of cars. My salesperson (Brenda McGuire) walked me through every step and made sure I got everything I wanted. This time around was a special order and although I wasn’t happy with the communication from Ford went over a 6 month wait, Al Packer did the best they could with the information they had. Besides Brenda, the New Car Sales Manager Clyde Stallworth made sure that every detail of my purchase was perfect. I’ll be back in 3 years when it is time to replace this one. More