Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Al Packer Ford West Palm Beach
West Palm Beach, FL
108 Reviews
Al Packer Ford West Palm Beach, West Palm Beach - serving Palm Beach Gardens and North Palm Beach - is a new Ford dealership with pre-owned cars, auto loans, Ford service, and parts.
As a proud member of the West Palm Beach business community, we've established ourselves with a reputation that's rooted in honest selling and premier customer service by every member of our team. To provide prospective buyers with a focused vehicle purchase experience, we offer specialized departments for New and Pre-Owned Sales, Finance and Internet, along with specific service branches for your vehicle's current needs.
When you visit Al Packer Ford West Palm Beach, you'll not only receive exemplary service, but also a diverse, wide range of inventory choice. Our selection of new Ford vehicles has more than 500 of the latest models, along with our inventory of pre-owned and certified pre-owned vehicles, with several priced below $10,000. With assistance from our Finance Center professionals, you'll be able to stick to budget with a payment plan that boasts low-interest rates and lets you build healthy credit. If you're curious about your credit health and loan approval odds, our online Finance Center tools let you calculate figures, while our "Build & Price" tool offer upfront costs so you can feel prepared before you buy.
As you travel in your new Ford, you can drive confidently knowing that the Al Packer Ford Service Center is available to perform routine maintenance, install genuine OEM Ford parts, or complete large repairs at our on-site Collision Center. Open Monday through Saturday with flexible hours, we also offer Quick Lane® Tire & Auto Center, where no appointments are needed.
Our dealership is centrally located in the heart of West Palm Beach with convenient access to Palm Beach International Airport, eateries and shopping centers, is mere minutes from the Atlantic coastline, and there are multiple golf courses nearby where customers can catch a game while they wait during vehicle service appointments. With focused, guided support from every member of our team, we promise a premium car-buying experience that will leave you as a satisfied member of the Al Packer Ford customer family.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 108 reviews
June 14, 2023
Everyone at Al Packer Ford, especially Joe Byrne, made my buying experience seamless. Every little detail was covered with no issues. Thanks again!!! buying experience seamless. Every little detail was covered with no issues. Thanks again!!! More
by Wildstang27
June 14, 2023
The personal were right on. Friendly and professional attitude. Not much of a show room and no free coffee or bottle water but I have been and seen worst Friendly and professional attitude. Not much of a show room and no free coffee or bottle water but I have been and seen worst More
by Lopez160218
Employees Worked With
June 13, 2023
Great dealership experience. Run honestly and holds accountable to a sure standard. Would purchase here again. Run honestly and holds accountable to a sure standard. Would purchase here again. More
by 21PSD
Employees Worked With
June 13, 2023
Justin was a pleasure to deal with. He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehic He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehicle. More
by Sdonaldsonesq
Employees Worked With
October 19, 2022
Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer service alone is enough to warrant a single star. More
by Matt
Employees Worked With
August 30, 2022
Sent a truck there for service and service was terrible. DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I HAD TO BE TRANSFERRED 4 TIMES TO PAY THE BILL. PLACE IS A JOKE. BUY A TOYOTA DO YOURSELF A FAVOR AND STAY AWAY FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUNNNNNNNNN> RATING IS ZEROOOOOOOO. More
by rrook
Employees Worked With
NO ONE IN MANAGEMENT WILL ANSWER PHONE.
August 15, 2022
Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This m earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This morning I received a call to ask if the service visit should instead be a battery replacement (when I clearly said in the appt form that my suv is on its 3rd battery in 9 months with the 3rd being installed by a Ford service center at the start of July and with the vehicle dead within 2 weeks so I need whatever the actual issue is resolved. I explained this again and said this would not be another battery replacement, I need them to solve the actual problem. Then the person who called told me that when I drop it off it will be 2-4 days for the vehicle to be checked, the appt is just to schedule the drop off and speak to the service manager. I asked to clarify this as it doesn’t make sense to schedule an appt and then the car not be worked on for days and I’ve never been anywhere else where scheduled appts are handled this way. She confirmed this was their process. She then asked for the VIN and I explained I didn’t have it. She said she would need it to schedule the appt (I already scheduled online myself the night before) and if I didn’t provide the VIN by noon I’d lose my appointment time. In frustration I told her to cancel the appointment and that they have ensured I will never purchase another Ford again. She said nothing else and disconnected the call. Excellent customer service. Also the last part wasn’t an exaggeration. This is my 3rd Ford and I will never own another after the horrible service I received from this dealership and the RPB location. More
by vk
Employees Worked With
Unknown - call received from service center
