Al Packer Ford West Palm Beach

Lies to get money down!!! So basically this dealership is so unprofessional it is not even funny. The salesman Ed Okin is arguing with me over texts, seriously? He called and l So basically this dealership is so unprofessional it is not even funny. The salesman Ed Okin is arguing with me over texts, seriously? He called and lied saying I was approved but I need $3,000 down. I had offered to put $1,000 down so I told him your website was giving me $35-$40k for my trade and you only gave me $34,500 so you can give me at least $35,500 which is a thousand more than the minimum on your website and I also found your car advertised on autotrader for $2,000 less than what you are selling me for that is a $3,000 dollar swing right there or if you sell me at the advertised price you won't need $2k more down. You cannot believe what this dude told me. He said Ford Motor Credit is giving me a 2.9% APR but he has to sell it at the higher price if he sells me at the lower price Ford Motor Credit would raise the interest rate to 6.9% xxx? SERIOUSLY? where did he get this info. Ford Credit doesn't change the rates you do because you want your dealership to make a certain amount in the finance does he think he is speaking to an idiot? Well all I can say is STAY AWAY FROM AL PACKER FORD OR YOU TOO WILL GET RIPPED OFF!!!! Horrible experience!!!! More

POOR SERVICE AND STAFF SALES PEOPLE NOT KNOWLEDGABLE NOR DO THEY REPRESENT AL PACKER CORRECTLY. I WALKED AWAY FROM THE DEALERSHIP AS I FELT IT WAS VERY UNPROFESSIONAL. SALES PEOPLE NOT KNOWLEDGABLE NOR DO THEY REPRESENT AL PACKER CORRECTLY. I WALKED AWAY FROM THE DEALERSHIP AS I FELT IT WAS VERY UNPROFESSIONAL. I WAS DISGUSTED WITH HOW I WAS TREATED!!! More

Gary Weil "General Manager" is unprofessional! Gary Weil is an unprofessional "General Manager." This guy is a joke. Very rude to customers! I was bringing in my wife's car for service and was told Gary Weil is an unprofessional "General Manager." This guy is a joke. Very rude to customers! I was bringing in my wife's car for service and was told by the service manager to park the vehicle behind their building. I told the tower to go ahead and park the car behind the building. Gary Weil "General Manager" was driving by in his golf cart and told us "You are not f*xxxxx parking here." I tried explaining to him that I was told by the service manager to park the car behind the building and he just grew madder and madder with no reason. He told me to "get the f*xx out of his lot, take it to another dealership, I don't f*xxxxx want the car here, etc." I have filed a complaint to corporate about Gary Weil. More

Putting on unnecessary parts Was told I needed new brake calipers and that they were stuck told them to save the calipers so I can examine them they were not stuck they went in wi Was told I needed new brake calipers and that they were stuck told them to save the calipers so I can examine them they were not stuck they went in with minimum effort they also wanted me to pay the labor to install the calipers when I'm getting new rotors and pads you have to take the calipers off anyway that's half the job don't use Al Packer West More

Al packer east poor customer service Don't use them try another dealer or try there other location. Truly couldn't be more rude bought car same day from other Ford dealership Don't use them try another dealer or try there other location. Truly couldn't be more rude bought car same day from other Ford dealership More

Ford tough I recently visited Al Packer Ford for a new Explorer. My sales person Bill Curtin was patient, answered all our question and most of all valued our ti I recently visited Al Packer Ford for a new Explorer. My sales person Bill Curtin was patient, answered all our question and most of all valued our time. Bill completed our paper work and had us on the road in 2 hours. Our finance manager James was great no hard sell. We love our new Ford Explorer thanks Bill and James for making it happen. More

An Awful Experience Just awful...I made a service appointment online for my stunning awesome 2016 Mustang GT Cal Spcl. I showed up ready to spend 80 bucks on a synthetic Just awful...I made a service appointment online for my stunning awesome 2016 Mustang GT Cal Spcl. I showed up ready to spend 80 bucks on a synthetic oil change (probably 30 bucks cheaper at Jiffy) and they treated me like absolute crap. They didn't even acknowledge my online appointment and clearly couldn't care less about my business. Then they tell me to go to this beat-up shack called Fast Lane, which is where they do their oil changes, and the guy at the counter said they don't accept appointments and I'll just have to wait...not even a "hello" or "sorry for our misleading website" or anything remotely polite or acknowledging of my frustration. So finally I went to the service mgr and let him know about this awful experience and he basically offered no remedy or anything other than a blanket sorry. This is why people DON'T do oil changes at dealerships, because what would otherwise be a 20-minute ordeal at some corner lube store turns into a 3-hour escapade filled with frustration. More

DO NOT USE AL PACKER AVOID Brought new vehicle in under warranty on holiday week. Told to come back following monday for full week. Did so first thing and vehicle sat anyway and Brought new vehicle in under warranty on holiday week. Told to come back following monday for full week. Did so first thing and vehicle sat anyway and still has not been touched more than four days later, meaning they lied about short week. No contact from them still. Brand new vehicle fully covered, so they say, but warranty doesnt do much good if the dealer wont perform obligations. More

Horrible customer service, wrong tires After getting a verbal quote over the phone with a service advisor for my 2500 series 4 door truck i made a appt for 4 new tires.I even gave them the After getting a verbal quote over the phone with a service advisor for my 2500 series 4 door truck i made a appt for 4 new tires.I even gave them the exact tire size and the truck use. Well after 4 days of trying to get an appt my hubby finally demanded to talk to someone and we got appt. Dropped off a Saturday morning and no one called us at the close of the work day so my hubby had to call them repeatedly for 45 mins to finally get a hold of someone and then we were told that the truck was ready. Monday, when we use the truck for our business, we learned that the dealership but passenger tires on the truck. On a 2500 series with a trailer hitch and 2 ladders on top they put passenger tires on the truck.My hubby has to come back to show the techs how to take down the spare tries rod after explaining over the phone where it was. They couldn't figure it out. So i have to go out of my way to get the truck back of them - while 9 mo pregnant and my hubby was traveling for our business. After seeing that i was upset the service adviser bumped up to steve the manager. he accepted responsibility and apologized. I thought it was going to be resolved like steve mentioned. He said there was no excuse and said that he would make it better and i would be satisfied. Well now it wasnt. They charged me $80 for the correct tires- that they installed and quoted wrong, never called me that the truck was ready- i gave them my personal cell number and explained that my hubby was out of town and that i was going to get it picked up. well they never called. when i show up James acts like he has no idea what is going but yet he was there the whole time. the service advisor was no where to be seen. as they frantically look for the keys to my truck steve the manager walks up smoking a cigarette (im obviously pregnant and we spoke about me being pregnant that morning) shaking his head and all he can say before walking away is that he is embarrassed. I ask him so I'm still being charged after everything they had screwed up and he just walks away. They are unprofessional, dont know crap about working on vehicles, horrible customer service and take no responsibility for their mistakes. They had mutiple opportunities to make this right and yet they didnt even try or act like they cared. basically i was blamed by the service adiviosr. More

I had my car serviced under warranty. The service department put my car on a lift that was not made for the car. The car sits very low. It car from the factory like that. It is a mustang Sherrod edit department put my car on a lift that was not made for the car. The car sits very low. It car from the factory like that. It is a mustang Sherrod edition. When they put my car on the wrong kind of lift, it cracked the side moldings. When I brought it to threr attention they had their stories mixed up. In other words they wre not truthful and said the damage was not done there. I would not recommend this dealership to my dog! Thank You Willie Walker. More