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Al Packer Ford West Palm Beach

West Palm Beach, FL

4.5
116 Reviews

1530 N Military Trail

West Palm Beach, FL

33409

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Showing 116 reviews

August 10, 2021

Everyone was great except one grey haired service manager who was extremely rude. To quote him "Are you interrupting me?". You know who he is, and then he did not call me when the truck was ready. More

by bbertrand56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager, grey hair
July 03, 2021

That was a complete service failure that messed up my July 4th weekend. I am very upset and 1000 times not satisfied with it. On Monday June 28th, I took my car to be diagnosed for coolant leak. Bria More

by Pattrifort
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Brian Bailes
May 30, 2021

We were told we get 2 free oil changes when we leased a Ford Explorer. So my wife takes her Ford Explorer lease into Al Packer for the free 7500 mile oil change only to be told they cant do it unless it s More

by Bookim
Customer Service
Recommend Dealer
No
Employees Worked With
I dont think she got his name
May 26, 2021

I have bought many cars over 30 years and this is the first time I have had a great experience buying a car and not feeling like I got taken advantage of. Also, I had to buy the car before I could drive More

by jhofflander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Rodriguez
April 13, 2021

This dealership (both locations) has the worse customer service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand More

by Jewels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
September 12, 2020

Would like to thank Tracy and the rest of the team at Al Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys. More

by Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Masilotti Gary Weil
September 02, 2020

I am totally satisfied with the Body Shop repairs done to my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair co More

by Plittrean1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Barr, Asst. Body Shop Mgr., Mike , front desk, etc.. worker
July 17, 2020

Service Manager & Quick Lane The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one More

by Olivancontractors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Thomas
February 28, 2020

Buyer beware!!! This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to More

by Tinadesanctis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Masilotti, Tom Valeo...two of the rudest men I’ve ever had the displeasure of meeting.
February 21, 2020

ZERO Stars. They have Fees of like $1000, $600 Dealer ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Manager More

by Ken
Recommend Dealer
No
Employees Worked With
Ed Okin, Sales Manager