Al Hendrickson Toyota - Service Center

Very poor customer service. Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird n Besides Mike, who was the one that helped me, everyone else customer service is the worst!!! After I got a service there, my car was making a weird noise so I called for someone to check that out. They told me to come in earlier in the morning before opening so I didn’t have to wait, but when they open, no one was willing to help, they didn’t even ask what was the situation, and all because Mike was the one that helped the day before. Mike wasn’t there… I ended up leaving with no help after waiting 3 hours. I had told them the reason I did the service was because I was traveling too California driving on the car, and since it started making a weird noise after the service, I wanted to make sure everything was good. No one cared! They just kept on with their appointments. They took my car to wait for Mike, and when I was leaving and asked for my car, one of the guys said very rudely “your keys are in the car, we never took them” with attitude. I was never rude, I was patient and yet I was treated with so much indifference you would think I was doing something wrong by being there… worst worst experience ever!! FYI, I took the car to another dealer, and they were able to help me immediately after explaining the situation. More

Erik Coxwell me an extended warranty for my 2020 Camry XLE Hybrid for over $3000. 100,000 miles_10yrs whichever came 1st. Never got the co.'s name till 8/8/23. They show me a copy & it's US Warranty, 96 m XLE Hybrid for over $3000. 100,000 miles_10yrs whichever came 1st. Never got the co.'s name till 8/8/23. They show me a copy & it's US Warranty, 96 mths/125,000. Playing me? Also he said $50 deductible, now it's $100. He knew my email but put: Nofreakingwaydude@gmail.com as the email on all records including the warranty. Is that funny? No, just spitefully messed me up with svce. & warranty people. This guy is dishonest, not professional. A LOSER! More

After purchasing my vehicle. A rear molding on the back window needed replacing and the rav4 symbol was missing. I received poor customer service. The salesman christopher Sch A rear molding on the back window needed replacing and the rav4 symbol was missing. I received poor customer service. The salesman christopher Schroeder would not answer my calls and when he did answe he is always too busy. he has already received commission so he will not help with any issues More

service advisor was great, but your dealership refused to repair an issue that should have been covered under warranty. repair an issue that should have been covered under warranty. More

The service desk is situated outside, so to be checked in at this time of year is a bit uncomfortable, given 93 degree weather. The service is completed in a reasonable time and they keep your vehicle clean at this time of year is a bit uncomfortable, given 93 degree weather. The service is completed in a reasonable time and they keep your vehicle clean during the process. More