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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,013 Reviews
Call Service Center (954) 448-7257

7,013 Reviews of Al Hendrickson Toyota - Service Center

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May 28, 2023

Not a customer friendly approach. Staff was unprofessional and felt pushed away when asking questions. More

by SWAROOPJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
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May 31, 2023 -

Al Hendrickson Toyota responded

I'm disappointed to see that we fell short of our high expectations during your visit. We strive to provide a positive and welcoming atmosphere and I am upset that we missed the mark. Would you please call me so that I can see if there is any way we can assist you moving forward? Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

Jun 03, 2023 -

SWAROOPJOSEPH responded

Thanks for taking the phone call. I send the email to you as you suggested during the phone call, with details. Did anything come out it ? Thanks

Jun 23, 2023 -

Al Hendrickson Toyota responded

We apologize for the lack of response. There have been many changes in the past 3 weeks with our phone system and emails. At your convenience, please call me or resend the email to jfernandez1@alhendricksontoyota.com. Thank you, Jessica Fernandez - Administrative Assistant - 954-545-6502

May 28, 2023

Great service always easy to Get in and out without any issues and not overly priced More

by BRII0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
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May 31, 2023 -

Al Hendrickson Toyota responded

Thanks for the 5-star review! We're proud to have consistently provided you with an efficient and fair vehicle service at Al Hendrickson Toyota. We appreciate your business and hope to see you again!

May 27, 2023

Great group of people. Fernando Winston and CJ at the service station. Al Hendrickson is the place that I recommend all my family and friends to. More

by LETMEEBEMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Rodriguez
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May 30, 2023 -

Al Hendrickson Toyota responded

We're elated to hear that Fernando, Winston, and CJ have impressed you with their service! Thanks for recommending the team at Al Hendrickson Toyota to your family and friends. It means a lot that you can count on us. Take care!

May 27, 2023

Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
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May 30, 2023 -

Al Hendrickson Toyota responded

We're thrilled you appreciated the courteous and professional service at Al Hendrickson Toyota! Thank you for taking the time to share your experience. Come back to see us anytime!

May 27, 2023

Efficient, courteous and fairly priced repairs. My service manager, Chris LaPorte, is wonderful. Repairs usually take only a few hours. I’m always pleased with the repairs and costs. More

by lynnagiordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Al Hendrickson Toyota responded

We're glad to hear that you had an excellent experience with our efficient and courteous service, Lynn! Thank you for taking the time to share your kind words about Chris here at Al Hendrickson Toyota. We hope to continue earning your trust and business in the future!

May 27, 2023

Dishonest dealer because did not do the requested service and still charged me for it; lack of supervision and customer care is observed. Deale did not care on my loss of time at work and money spent on tra More

by EMALAGUTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

Al Hendrickson Toyota responded

We are sorry to hear about your negative experience and we appreciate you bringing it to our attention. We always strive to provide honest and thorough service, so we apologize for any miscommunication or misunderstandings. We would like to discuss this further with you to understand the situation and find a solution. Please feel free to give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 23, 2023 -

EMALAGUTI responded

I am a right person, and I believe anyone deserves a second chance to do it right. I expect to be honored the offered reimbursement for the service not given, in my next service Regards

May 26, 2023

Very satisfied with the service i recieved on. 5/24/2023, It’s the first time i ever felt that my car has been check the way it should!!! More

by KKALEAH1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Al Hendrickson Toyota responded

We're thrilled to read about your positive experience with our team at Al Hendrickson Toyota! We appreciate your support and hope to see you again down the road!

May 26, 2023

Very good experience with all salesman/manager. Will visit again if needed for service/car maintenance. More

by josephpowell557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
London
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May 26, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Joseph! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you again down the road!

May 26, 2023

As Usual excellent service from Mr Klauss. Cobb. He always lets us know the details of the service and cost. He is courteous and we enjoy working with him every time. More

by RAZIA.PULLEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klauss Cobb
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May 28, 2023 -

Al Hendrickson Toyota responded

Thanks for choosing Al Hendrickson Toyota, Razia! We're thrilled to know that Klauss continues to impress you with his premier level of customer service. It would our pleasure to assist again in the future - take care!

May 25, 2023

Mr. Jarrett is an awesome man! His customer service skills are top tier! I know when i come on for my appointment and see that big cow boy hat, I know I am going to be taken good care of . More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Al Hendrickson Toyota responded

Thank you for the review, Carrie! We are so glad to hear that Jarrett delivered such a successful service experience. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

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