Al Hendrickson Toyota - Service Center

Apparently, Jenn Burton was out when I'd had an issue w/my <[LESS THAN] 15 month-old battery for my 2017 Rav4 that I'd purchased from your dealership, so I called the main number trying to reach someone w/my <[LESS THAN] 15 month-old battery for my 2017 Rav4 that I'd purchased from your dealership, so I called the main number trying to reach someone in her stead, but that process was quite the time-wasting experience. I started calling prior to 0700, and subsequently left 2 msg's for Jenn including texting her phone as in the past, [no rsvp from her after an hour], so then, I was forced to play the game of "...bounce the customer..." This is where each person I'd spoken with KNOWS NOTHING which makes for a most exasperating and frustrating experience. The folks you have answering the phones ALL NEED RE-CURRENT TRAINING. Each person answering couldn't follow the fact that my car's fairly new battery wasn't starting my car so WHY should your phone person ask me about dropping it off for repair WHEN IT WON'T START? I then got tossed over to Road-Side Svc. who couldn't find my file and basically blabbed a bunch of nothing words together before dropping the call, although plenty of "I'm sorry sir", which, after multiple times w/me just asking for information, and not getting REAL ANSWERS is no way to respond to a regular customer. None of them could find my history, but kept Xferring me to someone else that had me RE-explain my situation, to only offer to another individual who did the same thing. This game went on for HOURS without any solution. This isn't good customer svc. as you well know. I was forced to find assistance elsewhere at my own expense to get a jump start to bring it over. I immediately went over to Mr.Elder because I'd seen him work very competently w/many difficult customers throughout my tenure w/your co. He made the arrangements efficiently, however, when your Driver called [hours later] to pick me up, he couldn't answer: "Is my car ready? How much is my cost today and what was wrong w/the battery? B/W "Or, was it something else? He hadn't clue and d/c'd the call, so another hour of my time was thrown away on trying to reach Mr.Elder because NONE OF THE EMPLOYEES ANSWERING THE PHONES COULD FIGURE OUT HOW TO REACH HIM. If it wasn't for Jenn, Jarrett, or Gary [Mgr.], I'd be taking my car elsewhere. Who needs this kind of hassle? If your employee list is ever-changing due to a revolving door, then maybe you'd do yourself a favor by: 1. Paying people a decent wage. 2. Improve working conditions. 3. Take the time to find folks that WANT to work at your business and advertise these positions, because if you don't, you ought to advertise your business 'for sale'. Additionally, the reason you'll see some of the below responses not addressed by me is because they're vague and don't necessarily apply, ie: No cost of service was readily explained even though I asked plenty of times to various individuals. A leader leads and makes employees confident about their work, whereas "BOSSES" make people anxious and unproductive. More

Service was great Your labor was very high You worked on vehicle for 8 hours or so and labor was over $2500 on vehicle for 8 hours or so and labor was over $2500 More

Jarret Elder is great! He communicates well & has a great attitude! I will continue to bring my vehicle to you but some things are too expensive & force me to go to a mom & He communicates well & has a great attitude! I will continue to bring my vehicle to you but some things are too expensive & force me to go to a mom & pop garage. More