Al Hendrickson Toyota - Service Center

Al HendricksonToyota overcharged with hidden "fees" When I asked the service rep about the cost of balancing 4 tires, I was told it was "$49.99". I wasn't told that was just for labor and that Al Hendr When I asked the service rep about the cost of balancing 4 tires, I was told it was "$49.99". I wasn't told that was just for labor and that Al Hendrickson Toyota was going to add another $6.00 for the wheel weights. Who does that? Not any other dealer I've dealt with. Deceptive, dishonest.. Then Al Hendrickson Toyota charged me $9.57 for "shop supplies"! Exactly what "shop supplies" am I paying for that weren't covered under the 2-year Toyota maintenance? And another $4.10 for "hazardous disposal"? So this $49.99 4-wheel balance, which the tech said was a "good deal", ended up costing $64.65. Not a "good deal", I say. All they did was spin-balance the tires (that they already had off for rotation under the free 2-year maintenance coverage and put wheel weights on where needed. I filed a dispute with my credit card company about Al Hendrickson Toyota overcharging me. I did so only after giving both the service rep and Al Hendrickson Jr., the owner, time to respond to phone calls and emails to address my complaint. No one from the dealership returned by emails or phone calls and my credit card company then issued a refund of the overcharge. If that weren't enough, the shop didn't wash the car as promised this time. Last time they said they were too busy. There were finger marks and grease all over my Camry XLE's expensive wheels from the rebalance. What business can afford to drive customers away in today's competitive market? That $20.00 over charge will mean I won't return to Al Hendrickson Toyota for any more service OR subsequent car purchases. How much will that cost them over the years? When a business pleases a customer, the customer tells on average about 20 people in his/her circle of influence. Today, on social media, customers' negative reviews tell hundreds or thousands of negative experiences and they tell others. A sale depends on three factors: You have to want/need the product; you have to like the company, and you have to trust the company rep and its management. I'd issue no star if possible. More

Worst Service Dept Ever Encountered I own a Jaguar, a Toyota, a Lexus, and a Hyundai. In general, I have my cars serviced at the dealership where I purchased my car. I have now gone to A I own a Jaguar, a Toyota, a Lexus, and a Hyundai. In general, I have my cars serviced at the dealership where I purchased my car. I have now gone to Al Hendrickson service 3 times and I will never ever step foot in there again. Coconut Creek Hyundai is great and JM Lexus and Alpine Jaguar are the best there is when it comes to treating customers like they care and value your business. Al Hendrickson service is the worst of the worst. My 88 year old mom waited 2 3/4 hours for an oil change! They literally told her that she should take her business elsewhere if she didn't like it. Today, I decided to accompany my mom as she needs to have another key made. Chris was short and rude and said it would take a minimum of 1 1/2 hours to make a key. The cost of $118 for just the key (not a remote) seemed pretty outrageous too but it was his condescending and rude attitude that made me leave. Al Hendrickson needs to clean house and totally reevaluate how it wants customers to feel. More

horrible experience Two and half hours waiting for an oil change.The entire engine remained dirty and also stay with the car had no problems.horrible experience Two and half hours waiting for an oil change.The entire engine remained dirty and also stay with the car had no problems.horrible experience More

Paint. Poor paint job. Chipping. I bought a 2014 Camry SE. White. Panel under the drivers side door is chipping paint and rear door on same side has some starting. Took to dealer. Th I bought a 2014 Camry SE. White. Panel under the drivers side door is chipping paint and rear door on same side has some starting. Took to dealer. They took pics and sent to Toyota, supposibly, and were told this was normal and they would not pay to touch it up. It is a lease vehicle and I am sure when I turn the car in, I will get hit with a large paint bill. Very poor business. I will never own another Toyota product. More

Service Department Rip Off I took my wheelchair accessible Toyota Sienna van in because the A/C wasn't working. They quoted me $3700.00 and wanted to keep my van until the part I took my wheelchair accessible Toyota Sienna van in because the A/C wasn't working. They quoted me $3700.00 and wanted to keep my van until the part came in. (probably so I would't get a second opinion). I went to my local mechanic who charged me $90.00. It was low on freon. It's been working great for over a month. Way to go Al Hendrickson...not only rip off a customer, but one with a disability. More

Everyone was very friendly and efficient. It was a pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. pleasure to take my care there for service. From the first phone call to when I picked up my car everything went smoothly. More

I went in for an oil change which took nearly 2 hours! They told me I needed over $1,000 in repairs done. I took the car to my mechanic & asked him to check those things. He said the car was fine & nothin They told me I needed over $1,000 in repairs done. I took the car to my mechanic & asked him to check those things. He said the car was fine & nothing needed to be done!!! More

My husband who past away was always servicing the vehicle and I was nervous about coming in but after explaining everything to Jessica, she stayed by my side the whole time and Scott made sure he explained e and I was nervous about coming in but after explaining everything to Jessica, she stayed by my side the whole time and Scott made sure he explained everything to me. I realy felt so comfortable and trust them. You have a great staff over there! More

From beginning, West was professional, knowledgeable,polite. If he did not know, he found out almost immediately. Very little he didn't know......Test drive was very smooth. Problem wit knowledgeable,polite. If he did not know, he found out almost immediately. Very little he didn't know......Test drive was very smooth. Problem with small tear on driver's seat taken care of through Armondo and Jessica...... Very friendly courteous, friendly......Staff inside and outside, friendly, professional and courteous........ The reason we went to Al Hendrickson was on advertisement we received in mail.... 0% Financing on 2011/ trade-in. Was disappointed when we liked 2012 Highlander and could not receive that 0% finance offer....... Felt since we were willing to purchase 2012, there could have been a better promotion.........Also we did speak with Manager of new and used car who worked to get us a more affordable deal... He was truly interested in assisting us in every possible way. Disappointed only in Zero% deal for 2012.........Sorry don't recall that gentleman's name. More