Al Hendrickson Toyota - Service Center

Service dept needs improvement. Two hours there for an oil change. Windshield wipers obviously not checked. I know they are bad. No washer fluid in tank. I wonder what else was not c Two hours there for an oil change. Windshield wipers obviously not checked. I know they are bad. No washer fluid in tank. I wonder what else was not checked...??? ...present and past. Service writers outside are great. More

Great service!!! Completely satisfied with the service and professionalism they address to clients. Waiting time was as I expected and all the work was completed corre Completely satisfied with the service and professionalism they address to clients. Waiting time was as I expected and all the work was completed correctly. Thank you for taking such a good care of clients. More

Fast and courteous Marlon was my service adviser. He was very fast and helpful. I will be back and will recommend to all other Toyota owners. Thank you! Marlon was my service adviser. He was very fast and helpful. I will be back and will recommend to all other Toyota owners. Thank you! More

Excellent Service I get my car serviced here because I've been coming here for the past 21 years and my cars have always been well cared for. I get my car serviced here because I've been coming here for the past 21 years and my cars have always been well cared for. More

Service was great. Quick and efficient. Very friendly staff. Pleasant waiting area with nice amenities. Would recommend for those who regard service as a fact was great. Quick and efficient. Very friendly staff. Pleasant waiting area with nice amenities. Would recommend for those who regard service as a factor in purchasing a car. More

They lost my keys I made my appointment over the phone and they told me Anthony would be doing my service. Upon arriving Anthony wasn’t there and they had to assign me I made my appointment over the phone and they told me Anthony would be doing my service. Upon arriving Anthony wasn’t there and they had to assign me to someone else, whom I was not introduced to. After it taking 2 hours to have my tires rotated, they then lost my keys. They originally gave me someone else’s keys. The cashier then told me the person who handled my service would have them, but he didn’t and told me to ask valet. Valet didn’t have them and asked me to talk to the person who handled my service again. It added an extra 30 minutes onto something that already took 2 hours. More

Lack of greeting and lack of enthusiasm with staff Upon driving in for my appt. I stood there and had three of your service people look up at me and then drop their heads back into their laptops. Not o Upon driving in for my appt. I stood there and had three of your service people look up at me and then drop their heads back into their laptops. Not one said hello or asked how they could assist me. I stood there for 10 minutes and absolutely nothing. I then finally found the guy who originally assisted me and he was more than lacking in being upbeat. I know the service provided was free (replacement of my dashboard) but still shocked at the lack of customer care. This is exactly why I get my car serviced elsewhere More

Emergency Service During a torrential downpour which caused streets to flood and high water, I hit high water that knocked a protection shield loose underneath my car. During a torrential downpour which caused streets to flood and high water, I hit high water that knocked a protection shield loose underneath my car. I immediately called Robert Kopp and he said bring it in and we will get it fixed right away. After a short wait. I was on my way. Thank you Robert! More

Pleasant experience We have gotten exceptional service using the same service counceler.. Jerrett Elder Sr.. He has taken care of both me and my Husband and we know any i We have gotten exceptional service using the same service counceler.. Jerrett Elder Sr.. He has taken care of both me and my Husband and we know any issue is well in hand More

professional Excellent service, great technical and good communication skills. I have just enjoyed. Thank you very much. I will come back. Good luck and every succ Excellent service, great technical and good communication skills. I have just enjoyed. Thank you very much. I will come back. Good luck and every success. More