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Al Hendrickson Toyota - Service Center
Coconut Creek, FL
6,518 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,518 Reviews of Al Hendrickson Toyota - Service Center
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December 16, 2016
Maintenance Good service I was seen in a timely manner. Have a great day! may the God bless you and have a Merry Christmas and Happy New Year! Good service I was seen in a timely manner. Have a great day! may the God bless you and have a Merry Christmas and Happy New Year! More
by Pap
Employees Worked With
Juan Diaz, Ken Bergmann
December 15, 2016
Very Satisfied I leased my Corolla at Deerfield dealer and this was the first time doing service at Al Hendrickson and I was very satisfied with customer service fro I leased my Corolla at Deerfield dealer and this was the first time doing service at Al Hendrickson and I was very satisfied with customer service from Mr. Jarret. He was very helpful and friendly. More
by vramos
Employees Worked With
December 15, 2016
Excellent Over all the service was exceptional, Jarette was friendly and informative on my needs. And everyone was great from the guy that dropped me off at h Over all the service was exceptional, Jarette was friendly and informative on my needs. And everyone was great from the guy that dropped me off at home to the valet service reps. I really have no complaints. I was already bragging to my family how great the service was because, this was quite unusual in today society . More
by Chinny17
December 13, 2016
Customer service was great. This was my first service at this location. Service was quick. The employees were so helpful and kind. This has been a very pleasant experience for me This was my first service at this location. Service was quick. The employees were so helpful and kind. This has been a very pleasant experience for me. More
by rubycam0902
Employees Worked With
Shedrick Anderson
December 12, 2016
Excellent service. Craig Tasso was helpful. Roger was excellent and on top of the repairs. Fabulous customer service and follow up. I will come again for all m service. Craig Tasso was helpful. Roger was excellent and on top of the repairs. Fabulous customer service and follow up. I will come again for all my car needs and repairs and will recommend friends and family More
by Ncbuilders
Employees Worked With
Gary Cann, Roger Sinclair
December 09, 2016
Excellent service from my service adviser , Chris Leporte was my service advisor and he provides excellent advise and customer service. My service appointment in the morning was scheduled and , Chris Leporte was my service advisor and he provides excellent advise and customer service. My service appointment in the morning was scheduled and it was completed on time and I was informed of progress as the morning went on. More
by vkone
Employees Worked With
June 01, 2016
work executed without consent or authorization On March 11, 2016 my Toyota Prius died while driving home. It was towed to AL HENDRICKSON TOYOTA, Coconut Creek, Florida. The next day I was called a On March 11, 2016 my Toyota Prius died while driving home. It was towed to AL HENDRICKSON TOYOTA, Coconut Creek, Florida. The next day I was called and told that the driver’s instrument panel COMBINATION METER COMPUTER, part # 83291-47360-RP, needed to be replaced. I gave verbal authorization to replace ONLY the Combination Meter Computer, to Roger Sinclair, the service advisor, and I definitively DECLINED ALL THE OTHER WORK he suggested. After 3 long weeks the car was finished and I took it home (Combination Meter Computer replacement is a 3-DAY JOB according to Toyota’s own literature: POL12-05). At home I keep a log of repairs. When I went to enter the invoice details, I noticed that there WERE TWO ADDITIONAL LINE ITEMS under the parts section, IN ADDITION TO the COMBINATION METER COMPUTER: ** Part # 55511-47060-C0 GLOVE BOX DOOR $114.45+tax (associated labor not listed) ** Part # 55670-47060 AIR VENTILATION GRILL $68.25+tax (associated labor not listed) ** Toyota’s own literature (POL12-05) re: replacement parts, lists only one part: “Combination Meter Computer, part # 83291-47360-RP”. The 2 parts above DO NOT appear anywhere on the parts list. WITHOUT MY AUTHORIZATION, the glove box door & air vent grill were replaced. I was NEVER asked about replacing either item, and hence, I NEVER AUTHORIZED replacing them. Furthermore, the “new” glove compartment door and air vent grille are not “new” or “replaced” at all. My car’s interior has all the usual “wear & tear” of a car that has car-pooled kids and transported pets. These “new” parts have all the same identical scratches, scraps, and scuff marks in all the same exact places, as the existing parts that AL HENDRICKSON TOYOTA claims to have “replaced”. As stated above, I DID NOT request, and I DID NOT authorize these parts, but if I had, I would certainly expect them to actually BE NEW, if I was being charged for new parts. I have attempted to obtain an answer from Roger Sinclair (advisor) about the unauthorized installation of the unauthorized parts. I have not been successful in obtaining one. More
by marcia
Employees Worked With
Roger Sinclair
May 22, 2016
Went in to have a handle replaced. waited an hour and a half I went to have an inside handle replaced. After an you and a half I was taken back to the garage . They claimed my radiator needed to be replaced and I went to have an inside handle replaced. After an you and a half I was taken back to the garage . They claimed my radiator needed to be replaced and it would cost over $ 1 000.00 for the total repairs needed. My car was running fine and was not overheating. I said can you just fix the handle? He never disclosed they didn't have a replacement in stock and it would have to be ordered. When I didn't agree he started to lower the cost and offered me a rental car. I said just give me my car. I went elsewhere. It cost me $413.00 More
by Toyota
Employees Worked With
Shedrick Anderson
May 18, 2016
Damaged part on car and would not replaced. Brought my car in for an oil change and wash, three hours later still not finished. Once I received the car after complaining about taking so long, th Brought my car in for an oil change and wash, three hours later still not finished. Once I received the car after complaining about taking so long, they finally pulled my car around and found that my remote (key fob) was damaged. Was not damaged when I brought it in and their only excuse was it was old and they would not replace it. It may be old but it wasn't damaged when I brought it in. They do not care that they are losing a customer since I'm only one person among many. So if you bring your car in and they break something forget about them fixing it, as I stated above, you're just one person of many that come there and they know that. Also no, they will not do whatever it takes to make you happy. However the service person Jarret Elder I was dealing with was respectful and trying to help even though he could not make the call on replacing the part. More
by Andrew
Employees Worked With
Jarret Elder
March 09, 2016
Al Hendrickson Toyota Dishonest Practices I took my Toyota Camry 2014 for service on 3/2/16. After the service, I drove the car home and I heard a noise coming from underneath the car which wa I took my Toyota Camry 2014 for service on 3/2/16. After the service, I drove the car home and I heard a noise coming from underneath the car which wasn't there before the service. I can hear the noise whenever I drive over a speed bump or a bumpy road. I called them back and they asked me to bring the car back, they checked the noise and they said it will cost me $1600 to fix it. The service advisor guy was named Shedrick Anderson stated that the noise happened because they put the car on the jack to rotate the tires that's what caused the noise, he said it's very common when the car goes up on the jack, which is a lie because I never had that before. Plus, I shouldn't be responsible for their incompetence. He said to fix it will cost me $1600. Al Hendrickson Toyota is the worst car dealership to have business with. They used all kind of unfair tactics to rip customers off. I never trusted them from the beginning. I shared this experience with many people who used to bring their cars there for service and they experienced the same treatment. Please don't have any business with them because all they see is making money by using illegal practices. INTEGRITY, HONESTY and FAIRNESS are very important for a business, However, Al Hendrickson Toyota doesn't practice these core values. Please, stay away from doing business with them. More
by Samyto
Employees Worked With
Shedrick Anderson
