Al Hendrickson Toyota - Service Center

(05/2010) Went in for a "buy 3, get 1 free" tire deal. Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed f Service advisor (Randy Perlman) actually tried to charge me for the fourth tire. Had to argue with him to get the price of the fourth tire removed from the invoice. He also did not include the $80 alignment in the original "everything" price he quoted on the phone. The original quote was only $20 more expensive than Tire Kingdom (which did include the alignment), which is why I took it to the dealer. Next time I'll get something in writing. (08/2010) Went in for scheduled service, but also had to take care of the accelerator pedal recall issue. Service advisor (Steven Ruth) actually charged me $150 for the recall work. He also offered me a "complimentary" wash and vacuum, and then proceeded to charge me $15 for it. It even said "complimentary" on the invoice -- go figure. Al Hendrickson used to have decent service 2-3 years ago. I think the bad economy is driving management to hire service advisors who will do whatever it takes to keep the cash flow coming in. I won't be going back to Al Hendrickson for anything in the future. More

A place to avoid? I went there with a car in perfect A place to avoid? I went there with a car in perfect condition, for a oil change and tire rotation, at 15K miles. I came back with a car starting ve A place to avoid? I went there with a car in perfect condition, for a oil change and tire rotation, at 15K miles. I came back with a car starting very difficult. They will try anything to charge you for services they will not perform, and you cannot prove they didn't, unless you come to them prepared. Here it is what they did to me: - They tried to sell me a package of services which I decliend, first. After about one hour of waiting, they came again to convince me that my car REALLY needed some air filter change and injection cleanup. So, I accepted, and after another hour, I got my car from the parking lot, but it won't start - the engine would stop unless it was high accelerated. Another hour, and I was invited to get my car, and this time the engine was kept running while waiting for me. Wery cheap trick, to let the engine running, so the customer won't notice a starting problem. Since then, the car starts difficult, but I'm going to have it fixed at another dealer. AND: the tire rotation, (for which I paid also), they didn't do it (the accidental marks I have on the tires, are in the same places as before). NEVER will visit again this place! More

My Highlander had been stolen and recovered. The insurance company had it towed to the dealer to be repaired. That happened the end of June. The repairs consisted on some body work (the back passe insurance company had it towed to the dealer to be repaired. That happened the end of June. The repairs consisted on some body work (the back passenger door had been kicked in) and having the car detailed. Also, my keys and remote were never recovered. So, they had to order and program new ones. This took 2 1/2 months to complete. It was a nightmare from the very beginning. First the body shop manager was fired and my car was forgotten about. When I finally got ahold of someone who knew something he told me it was ready to come and pick up. Well, when I went to pick it up, nothing had been done accept the body work. After 2 more trips into the dealer it was finally able to take my car home. I would not recommend this dealership for service to anyone. More

Sales experience was OK except the sales manager kapt coming up with additional charges after the sale price was agreed on. I have a problem with a service department that recommends, as necessary for coming up with additional charges after the sale price was agreed on. I have a problem with a service department that recommends, as necessary for the health of your car, a proceedure called air induction cleaning; cost approximatly $100. The service department says it is necessary on an annual basis while nowhere in the Toyota documentation is it even discussed. I requested a copy of the corporate directive, from the Al Hendrickson customer relations person, which indicated that this proceedure was required and now several months later have received nothing. More