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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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May 24, 2020

Super easy to schedule appointments. Excellent customer care. If you have a busy schedule like mine, you’ll have no problem to service your car. More

by lulypr
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review Al Hendrickson Toyota! We look forward to working with you in the future!

May 23, 2020

Anthony has been helpful and made everything easy for me. I will definitely contact him again for my next service. Thank you for helping me. More

by sharmilad.parasram
Recommend Dealer
Yes
Employees Worked With
Anthony Colon
May 26, 2020 -

Al Hendrickson Toyota responded

Thanks for sharing your five-star experience with Anthony at Al Hendrickson Toyota! See you next time!

May 23, 2020

The Salesman are annoying. Driver picked me up late to pick up my car I arrived to a closed service dept no car key was left. Unacceptable. I’m very disappointed in the lack of communication Chris K. was More

by Vetlife
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Al Hendrickson Toyota responded

We apologize that you did not receive a 5-star experience. I would like to speak to you further but I am not able to call you without your complete information. Please call me when you have a chance or when you are ready to set up your next appointment and we will make things right for you. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 23, 2020

Service check up I was pleased that the Service Dept was very accommodating to my schedule. I had to change my original appt. I made and there was no problem. I was More

by GTGJACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't get the name of person in Parts, I asked about a product, he was very helpful.
May 26, 2020 -

Al Hendrickson Toyota responded

Thank you for leaving a review for Al Hendrickson Toyota! We're thrilled to hear that you enjoyed your visit with us!

May 23, 2020

I bought my car there. They have been very respectful In any transaction I have had with them. It is a well run dealership with kind, respectful employees working there, which In turn makes any associat More

by imcre8ve
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
May 26, 2020 -

Al Hendrickson Toyota responded

Thank you for taking the time to review Al Hendrickson Toyota! We look forward to working with you in the future!

May 22, 2020

Routine Maintenance Work was preformed on a timely basis. Meet when I drove up. Henry was wearing appropriate mask and greeted me immediately. Car was processed and retur More

by KENSCART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

Al Hendrickson Toyota responded

Thank you for sharing your feedback for Al Hendrickson Toyota! We will be sure to let Henry know of your positive review. See you during your next visit!

May 22, 2020

My service advisor Christos K. was the worse. He made me walk to get my own car after services. No sense of urgency. Waiting for one hour with an appointment. The service area was not packed. He needs work More

by TARA_SIMS15
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Al Hendrickson Toyota responded

This doesn't sound like the accommodating service I expect from my team. I'd like to speak with you directly to get some more details about what happened during your visit - would you consider giving me a call? Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 21, 2020

Awesome service I only take my Highlander and daughter’s Corolla here. They are always able to do whatever we need with the best advisors and technicians. More

by janddwinters
Recommend Dealer
Yes
Employees Worked With
Klaus
May 21, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota! We're proud to have earned your family's business. Our team is always here for anything that your Highlander or Corolla may need. Safe driving!

May 21, 2020

Service on my car on 5/20/2020 The service was quick and all items were completed to my satisfaction. The sevice personal who I met knew their car and were very courtious.sc More

by mkolber35
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are glad that we got the opportunity to work with you here at Al Hendrickson Toyota, and we look forward to your next service visit!

May 20, 2020

Too many people packed into old facility. Pleasant drivers drop off and pick up for service but all in all was a very uncomfortable experience. We actually retrieved my own car after service because More

by vanwynne
Recommend Dealer
No
Employees Worked With
John the driver
Jun 08, 2020 -

Al Hendrickson Toyota responded

I am sorry to see that your visit was an uncomfortable experience as we want to offer only the best for our customers. I'd like to make sure that we improve going forward so if there are any additional details that I should address, please give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

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