Al Hendrickson Toyota - Service Center

Love my service writer Jarret Elder all ways greets you with a smile, respectful and keeps me update on the progress of my vehicle while being serviced.. with a smile, respectful and keeps me update on the progress of my vehicle while being serviced.. More

Assistant showed carelessness. I had to showed and asked what’s going on after I waited for over an hour to get my car only checked on. When I went back to find out what’s taking so long, that’s when the as what’s going on after I waited for over an hour to get my car only checked on. When I went back to find out what’s taking so long, that’s when the assistant looked on his computer and found out the mechanic was done. It showed lack of communication. More

Excellent customer service Thank you to Henry and the staff of mechanics in servicing my car for 20,000 mile service. They took my car right away at my appointment time and had Thank you to Henry and the staff of mechanics in servicing my car for 20,000 mile service. They took my car right away at my appointment time and had my car ready in a hour, as promised (Henry said service would take between 1 hour and 1 1/2 hours.) More

A+ customer service this time ; except I have my tire light still ON But Jennifer was exceptional and I was very satisfied with the way she performed light still ON But Jennifer was exceptional and I was very satisfied with the way she performed More

Good service! Great! Good service, good communication, and easy to make the appointment. Service was convenient for Sunday, and hopefully will continue for long ti Great! Good service, good communication, and easy to make the appointment. Service was convenient for Sunday, and hopefully will continue for long time. Thank you to keep the good service! More

Timely service honors it’s commitments service advisor klaus Cobb is honest accurate and very helpful I would recommend this dealership for both it’s very competitive pricing And service klaus Cobb is honest accurate and very helpful I would recommend this dealership for both it’s very competitive pricing And service More

Long Wait This was my first visit to Al Hendrickson Toyota for an oil change. I thought the customer service representatives needed to have training in how to This was my first visit to Al Hendrickson Toyota for an oil change. I thought the customer service representatives needed to have training in how to treat customers. I called to make an appointment and was there for a little over two hours about 2.25 hours total for an oil change and tire rotation. I may have decided to do the additional work suggested at Al Hendrickson if my rep had been more polite to me. Even when I asked for a manger another representative was rude to me. Please take some time to train your staff. Deplorable customer service skills. A little finesse may go a long way in improving your business. More

She is very Personable. She is much better than quite a few there. Daniella is very much a Customer Friendly Person. I say give her atleast a $10 raise she deserves it. few there. Daniella is very much a Customer Friendly Person. I say give her atleast a $10 raise she deserves it. More

We have a very long and very happy relationship with this dealership. We certainly hope that this will continue for many years to come. Sales and service are excellent. dealership. We certainly hope that this will continue for many years to come. Sales and service are excellent. More

It was my first time at this location and I wasn’t provided clear instructions of procedures. I stand looking around for help like a stray. I wasn’t given a complimentary wash as described at my purch provided clear instructions of procedures. I stand looking around for help like a stray. I wasn’t given a complimentary wash as described at my purchase dealer. My car still had warranty and they claimed I had a missing lug nut. I was charged $7.09 which $8 could have given me a set of . I am puzzled as to how this nut went missing. Toyota service is the only people who touched my wheels. They might have been the ones who didn’t tighten up my wheels properly. When I came to pick up my car, I didn’t know that I was to go inside and pay the cashier. I stood in line waiting for the service attendant to process me. He checked out the white man behind me before he acknowledged my presence and told me to pay inside. I was just given my receipt and keys again without instructions as how to retrieve my car. More