Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,028 Reviews

7,028 Reviews of Al Hendrickson Toyota - Service Center

Sort by
June 24, 2020

Polite, efficient, timely Very efficient method of signing in, minimal wait time. Was given a ride back to my home and then picked up when my car was ready. Very pleasant waiti More

by WENDYIMERCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfred Louis
Jun 24, 2020 -

Al Hendrickson Toyota responded

Wendy - We love to hear that your recent visit with our service department went smoothly. Thank you for sharing this feedback about our facilities as well! Hope to see you next time at Al Hendrickson Toyota.

June 24, 2020

My service advisor was not friendly at all he act as if I owed him some money was really not friendly while explaining my issue to him no smile at all very uncomfortable More

by luckytyre50
Recommend Dealer
No
Employees Worked With
I can't remember his name
Jul 10, 2020 -

Al Hendrickson Toyota responded

This doesn't sound like the friendly and professional service I expect from my team and I'd like to apologize. I am going to address your feedback with the right people so we can ensure we provide a more comfortable visit next time. If you have any additional concerns, please don't hesitate to call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 24, 2020

No appointment, and everything really went great room was properly stocked with snacks and coffee everything properly distanced, I had no appointment but was out before I was even promised to be done More

by NEWCHESU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klauss Cobb
Jun 25, 2020 -

Al Hendrickson Toyota responded

It means a lot to hear that our service stood out to you! Thank you for taking the time to post this review so that others will know what it's like to be a guest at Al Hendrickson Toyota. We hope to see you next time!

June 22, 2020

I can recommend the attention of Henry Delgado, his good treatment and management in the service of Toyota, but I can NOT recommend the service, attention and management of Elder Jarret, the latter do not t More

by jroja5
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Al Hendrickson Toyota responded

We strive to take care of guests so it's unsettling to see this feedback and I do apologize. I would appreciate the opportunity to learn the details of your visit. I will need to get some more information, however, I am afraid I won't be able to find your contact info. Would you please give me a call? Gary Cann - Vice President Parts and Service - (954) 972-1100

June 22, 2020

Excellent service From the friendly and professional interaction with Chris LePorte and the service provided by the garage staff, this dealership is second to none. We More

by CALMOND45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so glad you enjoyed working with Chris and our team at Al Hendrickson Toyota. If you ever need anything else, don't hesitate to come back and see us again!

June 22, 2020

Service Visit The service time was within the time specified. Klaus is a great service representative. The facility followed the CDC recommendations for safety and More

by PMOSSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! Klaus is an excellent member of our team at Al Hendrickson Toyota, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

June 22, 2020

No Face Masks The actual service was excellent as usual but I was taken aback as most of the employees I saw were not wearing face masks or had them hanging on the More

by CARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Jun 28, 2020 -

Al Hendrickson Toyota responded

I'm glad to hear that you enjoyed the service provided by our team, however, I am concerned by your additional feedback. Customer safety remains our top priority and we expect our employees to follow preventative guidelines. I'll be sure to address this feedback immediately so we can provide a more comfortable experience in the future. Thank you for your business, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 20, 2020

Friendly and efficient. Let me know when my car was ready and even offered a pick up if I need one. Car was great. Thanks More

by ARCTIC_CHILD
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. I'm thrilled to hear that your service visit was such a seamless experience!

June 19, 2020

quick and safe Service was completed within the promised window and the contact less payment option is a great idea in the time on Covid-19. Been taking my cars here More

by pedroperez764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Al Hendrickson Toyota responded

Pedro, thank you for your loyalty to Al Hendrickson Toyota. Our team is grateful to have your business and we look forward to taking care of you next time!

June 19, 2020

Chris who is my trusted Toyota advisor always has delivered excellent service and amazing value at blazing speeds. I will keep going back every time I need service. More

by kdimitriou
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Al Hendrickson Toyota responded

Thank you for the five stars! Chris is an exceptional member of our team at Al Hendrickson Toyota, and we are so glad you enjoy working with him. We will be sure to let him know that you appreciate his help!

...
567
...