Al Hendrickson Toyota - Service Center

Worse than ever!!!!! Will never step in this place again.... totally rip off place.. had my car back fuel leak that almonst got on fire again.... totally rip off place.. had my car back fuel leak that almonst got on fire More

Good customer service, but As always, Henry does an excellent job receiving the vehicle and his treatment is exceptionally good. In the workshop if it is necessary to check the As always, Henry does an excellent job receiving the vehicle and his treatment is exceptionally good. In the workshop if it is necessary to check the work: grease stains outside the car, watered oil in the engine compartment, I do not know if they filled the windshield washer fluid, a new scratch due to the mechanical belt buckle. These details really outshine the overall balance of service quality. However, Henry is an excellent anchor. More

Thanks for the help. Valet service was much appreciated as was careful evaluation of the car’s issues and Jeffrey’s terrific communication with us. as was careful evaluation of the car’s issues and Jeffrey’s terrific communication with us. More

I needed to bring my car in for maintenance but was feeling under the weather and was afraid to leave my house so Hendrickson Toyota had Anthony come and pick up my SUV and deliver it back to me when t feeling under the weather and was afraid to leave my house so Hendrickson Toyota had Anthony come and pick up my SUV and deliver it back to me when the maintenance was complete. Soo grateful to them and Klaus for making it happen ! My SUV looks and runs beautifully!! More

Buying car was great but service was terrible. Service advisor barely informed me, did not even let me know when my car was ready. I was lost the entire time with no guidance not to mention waiting for 2 advisor barely informed me, did not even let me know when my car was ready. I was lost the entire time with no guidance not to mention waiting for 2 hours. I arrived to my appointment 5 minutes early and the service advisor Shedrick was upset and told me I’m early and now he cannot eat. 5 minutes? He walked through the waiting area and I asked him if my car was ready and he said yes. I don’t know how long my car was ready, I had no idea where to pay and even pick up my car. This was my first service appointment and it was terrible, I do have better knowledge for next time but definitely with a better service advisor then Shedrick Anderson. More

Still Waiting It has taken about a year and a half to hear anything back about the paint peeling on my car because of factory paint defects. I received an official It has taken about a year and a half to hear anything back about the paint peeling on my car because of factory paint defects. I received an official letter about it about a year ago, which the steps that were to be taken after that letter, never fell through so we had to contact you guys ourselves (for SEVERAL months). My dad demanded that something would be done by now (about a month or two ago) since no one cared about my calls or emails to a "Jessica"... so he took matters into his own hands since, I guess, I wasn't aggressive enough. Unfortunately, the paint on my car has been chipping away more and more as we wait on a response, still. My car looks HORRIBLE even after taking care of the outside like I should. It has, so far, been almost a month since I've heard anything back, yet again, to bring my car in to get a new paint job... not even set to be scheduled. I was hoping that since most of the car is peeling now, that Toyota would approve for the whole car could be re-done, especially since there was such an inconvenience throughout this whole process (A year and a half of inconsistency). Me and my Dad have taken my car several separate times for pictures to be taken of the peeling and for some reason he was told there were no records indicating that ever occurred! I missed work to bring the car for the records to disappear somehow. Incredible! I am not happy and Shaheed Hosein (my Father) has also been let down after doing so much business with you guys for many, many years. -Selena Hosein More

Terrific professional service!! From the moment I drove my vehicle in, I was greeted by Klaus and I sat at one of the picnic tables and observed how well operated their program was run. My car was done ve my vehicle in, I was greeted by Klaus and I sat at one of the picnic tables and observed how well operated their program was run. My car was done very quickly and I was totally satisfied all around with the service I received. More

Knowledgeable, but some service workers are rude. Not the ones that greet you, the ones behind the desks and computers. Just be nicer. And don’t guilt trip your customers when you are only doing your job? It ones that greet you, the ones behind the desks and computers. Just be nicer. And don’t guilt trip your customers when you are only doing your job? It’s called being courteous, even if we’re having a bad day. And I won’t name you. Thanks. More

Always a great experience when I bring in my Toyota for service! There is Only One problem and that is you need to Bring back the bagels For everyone! service! There is Only One problem and that is you need to Bring back the bagels For everyone! More

Excellent service from Oscar in the service dept. Very efficient and fast. Keep it up. Hope you keep up the good service. Well done. Blessings. efficient and fast. Keep it up. Hope you keep up the good service. Well done. Blessings. More