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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,034 Reviews

7,034 Reviews of Al Hendrickson Toyota - Service Center

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July 18, 2020

Always get it right the first time. I've been getting my Toyotas serviced at Hendricksons for probably 20 years. I've never known them to do any work I didn't need or take advantage of More

by rkfoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Al Hendrickson Toyota responded

We can't thank you enough for your 20 years of business - wow! It's fantastic that you trust our team to keep you safe out on the roads. All of us at Al Hendrickson Toyota appreciate your support and hope you have a wonderful week.

July 16, 2020

Generally receive excellent service. Employees are prompt to provide service and inform me of additional maintenance needs. Only this last time, my van keeps making loud noise when brakes are applied More

by PRISCILLALYNCH
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 20, 2020 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. We are grateful to have you as a customer here, and I would be more than willing to take a look at the issue you are having with your brakes. Please don't hesitate to give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 16, 2020

Very professional, Service is always good at this location. I can say nothing more about my appointment it was very successful. I would definitely recommend this place for service to anyone who as More

by mfreddy1948
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Al Hendrickson Toyota responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Al Hendrickson Toyota, and we look forward to your next service visit!

July 16, 2020

Brought my 2015 4Runner in for 60k tire rotation. I checked into my appointment for 9:30AM but finally got vehicle at after 4PM. BAD More

by joshkeyser0
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Al Hendrickson Toyota responded

Josh, we would never want to inconvenience a guest and I am so sorry that your service took longer than anticipated. I will be sure to address your concerns with my team so we can work towards offering a more seamless experience in the future. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 16, 2020

I got poor service this visit because they broke the computer in the car. I had to wait all day and then return 3 days later for them to fix it More

by YOREEL3
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Al Hendrickson Toyota responded

I'm disappointed to see this review. We pride ourselves on our accommodating and knowledgeable service here, and I sincerely apologize that we let you down. Would you consider giving me a call? I'd appreciate the chance to speak with you about what happened and see if there isn't more we can do to make things right. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 15, 2020

la atención es muy buena y el representante que me atendió Henry Delgado nos dio un excelente servicio, el es una de las causas que siempre regresamos y buscamos su servicio. muy buena representación More

by CAMILAASALAZAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Al Hendrickson Toyota responded

Mil gracias Camila! El servicio de atención al cliente es nuestra prioridad y nos alegra mucho que usted siempre tenga una buena experiencia trabajando con Henry. Tiene la gratitud de nuestro equipo aquí en Al Hendrickson Toyota!

July 15, 2020

Service was very crowded...can you space people’s appointments a bit further apart, so we aren’t all trying to find a shady place to sit outside during the pandemic? More

by Nanakmv
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name and I don’t recognize his photo above.
Jul 20, 2020 -

Al Hendrickson Toyota responded

I'm very sorry if you were at all uncomfortable during your recent visit. Customer safety is our priority and I appreciate you bringing this to my attention. I will pass this along to the right people so we can take steps to improve. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

July 15, 2020

It is always a pleasure to visit this dealership. Normal is our service rep and is an asset to your dealership. We have bought two Toyota’s at this dealership and am looking for another. Normal has always b More

by rfd2473
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Al Hendrickson Toyota responded

It makes us happy to hear that you always enjoy your visits to Al Hendrickson Toyota! Norman is great to work with and is an excellent example of the five-star service that we strive for. We're grateful to have your loyalty and look forward to taking care of you next time!

July 15, 2020

Car maintenance Shedrick has amazing customer service and treats everyone as if they are important. I have been going to this dealership to service my car for ten yea More

by GMOXEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 16, 2020 -

Al Hendrickson Toyota responded

We can't thank you enough for your ten years of business - wow! It's fantastic that you can trust Shedrick to keep you safe out on the road. We look forward to serving you and your mother in the future at Al Hendrickson Toyota!

July 15, 2020

Great service took care of my needs. I was taking home, while the work was being done. Notified on the progress of the car and promptly told when things had changed. More

by Ryan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Coats, Shedrick Anderson
Jul 16, 2020 -

Al Hendrickson Toyota responded

Hi Ryan, thank you for sharing your feedback for Al Hendrickson Toyota. We are committed to making sure customers feel confident during every step and I am glad that came through to you. Our team looks forward to working with you next time!

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